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How do I remove unwarranted Negative Feedback?

Hi all!

 

Our eBay listing clearly states a shipping fee of $3.25, but a Buyer left Negative feedback,  because shipping was charged.

 

We have asked them to review our listing,  which is still active, and to revise their feedback; however, they have been unresponsive to our messaging through eBay. 

 

Can we ask eBay directly to correct this for us and remove the Negative comment?

 

Thanks for your community support!

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Re: How do I remove unwarranted Negative Feedback?

Was unaware of this eBay glitch!  Thanks!

Message 16 of 16
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