I sold an item a month ago and it was purchased. The shipping address was confirmed by paypal and eligible for seller protection, but obviously a fake address to a warehouse. Purchaser asked me to send to a different address. I immediately reported it to ebay and said I suspected fraud. I did not ship the product. Ebay never responded to my report. I replied to the ebay message telling me to ship and said I could not ship until the purchaser corrected their address. They responded and said they never bought the item and were hacked.
Two weeks later the real account holder opened as dispute request with paypal. I immediately replied and said I agreed that they were likely hacked, and asked how I could refund them. Finally after a month Paypal closed it and issued a refund. However during this time, ebay automatically debited my account for the seller fees. How do I request a refund? When I try to cancel the order, it says it is too late too. I would think they would have synced with paypal and realized transaction was refunded but I guess not. Thanks for any help.
