How do I raise from Below standard because of cases closed without seller resolution.

[jla0_5452]

just yesterday After evaluation I am now below standard. All my items are in the 60th or 100th or so postion in the search results. I have 3 closed cases without seller resolution. 0.49% defect from that. I have 1,077 items sold but the transaction rate is 3 of 612 transactions of cases closed without seller resolution. How much do I have to sell to get out of this mess? I never realized that just “responding” to buyers on the resolution would still get me in trouble. You have to either upload a tracking or refund the buyer. I thought just replying and working things out would make things go smoothly. Some buyers never replied and waited till the case was closed with a refund. Never paid attention to my defects till now. I’m still pretty new despite my 90 day totals are over 1000 items sold. Just want to know how to rise back up. Over the phone they kept saying I’ll be top rated after this evaluation, but that was a lie. 

[duncanvr]

I think your negatives & neutrals are hurting you the most did you try and resolve those with the buyers and at the same time try sending a feedback revision request? You have a limited time to do that when you get a neg. I see two say did not receive item, were they not tracked? I would have tried to offer them a refund at the time they gave the neg and sent the revision request at the same time asking them to consider revising it. It sometimes works doing that but not always. These negs are for low amounts and will stick around for 12 months, they will cause you to be lowered in the search results to combat that you will have to use promoted listings to get seen a little higher in rank. With postal delays I would not be offering same day or next day shipping but would have two days handling and choose a slower shipping policy. Yes you always have to upload tracking in disputes as well as communicate with your buyers. Or refund them to close the dispute. What is your return rate? Did you receive a message stating you have a high rate of items not described? You have to pay attention to all this data.

You will have to wait for your next evaluation to have an idea if you corrected your selling standard to above standard. Sending some items not tracked is a risk as you will not be able to ad the tracking in any dispute.

I would spend the next months getting everything right especially with disputes and not described cases. Hopefully your not getting many returns if you are look at better selling categories. Accurately describe and use tracking on all sales. Messages buyers as you ship you'll find it helps. Just my thoughts on what you can do. Try to avoid any more negs or neutrals or you will be in trouble. Your probably now paying higher in fees being below standard. Hopefully some other members have further thoughts and advice for you.

[candd205]

Not completing the case in a return is one of the worst violations for eBay. You are going to be charged an extra 5% final value fee until you aren't below standard anymore. If you keep getting them, you could lose your account.

You will be below standard until they fall off your record in 12 months, unless you sell a massive amount of stuff without getting any more of these violations.

If it's because of USPS delays, then you can talk to them and encourage them to give you more time before they file the case against you. Once they file the case, you have to resolve it before the date on the case or eBay resolves it for you and you get a defect.

[bigdeals.etc]

You need to get to 0.3% or lower to get out of below standard for that. It's simple math based on your transactions. Your items sold is higher because it's likely you have some transactions with purchases of more than 1 item.

[jla0_5452]

In the messages I had from eBay they said that feedback doesn’t affect your seller account. I have tried to have feedback revision as well. One has agreed to revise it and the other ones rejected them. Normally I sold 10 or more items per day this month. Now maybe 3 to 4. My return rate is 0.65%. All my items are as described so I have no issues there. I do not ship with a tracking number unless it’s passed a certain amount because no one buys if it’s more money. 

[nobody*s_perfect]

Here's the policy:

You can have a maximum of 0.3% of eBay Money Back Guarantee or PayPal Purchase Protection closed cases without seller resolution over the most recent evaluation period. That means the buyer reported they didn't receive an item, asked to return an item, or opened a PayPal Purchase Protection case, you weren't able to resolve it, the buyer asked us to step in and help, and we found you responsible.

Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months.

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347

As noted in the other post, your percentage of transactions is basic math. You will stay below standard until those 3 defects become less than 0.3%, either due to more transactions (i.e., more than 1000) or due to rolling off of your evaluation period (which could be either 3 or 12 months).

Probably the only way for you to avoid further defects is to be more wiling to issue refunds when buyers file claims.

[613post]

Yes , the extra 5% penalty FEE  is very misleading when it actually ends. For me it ended on the 20th of the month, but EBAY said  we will keep screwing you the extra $$ until the end of the month.  ? An email that was received by me from EBAY ," you will no longer be charged an extra fee for below standard", what it does not say is that you have to  WAIT until the next billing cycle.. VERY misleading. Ended up pulling all my listings until the beginning of the new billing cycle.. Such a PIA.

[613post]

Good luck on trying to get out of it... EBAY is licking their chops because you now will have to pay an extra 5% on sales.

[maros9416]

Since you put it out there for public opinion, I'm going to give you the hardest pill to swallow, but perhaps the best advice...What you are selling and how you are doing it is an impossibility. You have to rethink the entire business model. The 1000 items you sold is probably 40-50% in fee and other by the time it is all said and done. You are selling so much because the buyers are jumping on a seller who made a mistake, as the shipping charges for most of your items exceed your actual price. You are forced to send everything with a stamp, which is hurting your business and a huge risk now putting out 1000 envelopes with no tracking in to the mail system. You are misusing the system anyway, where the envelope ( with letters ) should not exceed 1/4" or it will jam the machine. I also noticed that you are selling 3 Susan B Anthony $1 legal tender coins for $2.40 with free shipping, you are literally giving away free money. As for the rings and jewelry from Wish, perhaps you can sell lots or invest in high priced items so that a 1st class package with tracking makes sense.

[frodobagginskennedy]

You really need to look at your titles.  You are keyword spamming by using the word Pandora.  These are NOT Pandora.  

[nobody*s_perfect]

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@maros9416 wrote:

S... I also noticed that you are selling 3 Susan B Anthony $1 legal tender coins for $2.40 with free shipping, you are literally giving away free money. As for the rings and jewelry from Wish, perhaps you can sell lots or invest in high priced items so that a 1st class package with tracking makes sense.

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The listings show 3 coins but the asking price is for just one of them. The "Quantity available" is 3.  Very misleading, as you have demonstrated.

[reallynicestamps]

You have to either upload a tracking or refund the buyer.

Yes.

That's the deal.

The buyer is not saying you did not ship, they are saying that they did not RECEIVE.

You can either prove they did, with the number, or refund.

[silverstatetreasureboxes]

@frodobagginskennedy. You were reading my mind, when I seen the words " Pandora replica" Ohhh 👎 no...that is one company that is very particular in their jewelry line and name. Please OP don't even mention the word Pandora, just use charms. Also, confusing for some on the Stainless steel necklaces when you also have Silver in the title. All this info is help and to assist you, re-read every post here...All good information. Merry Christmas to you and family.

[luckythewinner]

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@jla0_5452 wrote:

I have 3 closed cases without seller resolution. 0.49% defect from that. I have 1,077 items sold but the transaction rate is 3 of 612 transactions of cases closed without seller resolution. How much do I have to sell to get out of this mess?  

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3 / x = .0029

x = 3 / .0029

x = 1034.5

You need to boost your transaction count for your evaluation period to around 1035 without adding any more cases closed without seller resolution. 

[maros9416]

Yes, that's probably why someone even bought them.