How do I file a non payer?

[my_boston_baked_beans]

I realize for most this sounds ridiculous, but I used auction style for the first time usually Fixed price sales.

How do I go about filing non payer as resolution center used to be left hand side menu.

Thank  you

[mtgraves7984]

Now, you wait 96 hours and cancel the order, citing 'Buyer didn't pay'. It's still found in the drop-down to the order's left.
ETA: The buyer has a full 96 hours to pay... so you cancel at 96 hours and one second from the sale's end, if you like.

[nobody*s_perfect]

The nonpayment process is now just a variation on cancelling a transaction. The cancellation reason "Buyer didn't pay" will show up if the buyer doesn't pay within 4 full days.  Here is the Help page about what to do if a buyer doesn't pay:

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137 

[nanniestreasurechest]

You have to give them at least 4 days to pay then you can cancel the sale for non-payment.   There is also a way to set it up in your preferences so eBay will automatically cancel the sale for non-payment when the time is up.   

[my_boston_baked_beans]

So, we no longer file a dispute that can be reviewed in the resolution center? We now wait 4 days and cancel the order using *non-payer*?

thanks

[house*of*paws]

Hi @my_boston_baked_beans 

The UPI process has changed … been simplified to 1-step.

On Day 5 following purchase … the seller cancels the transaction choosing ‘Buyer hasn’t paid’ as the reason. 

That puts a nonpayment strike on the buyer’s account.  

[my_boston_baked_beans]

Thank you!

When did this process change from filing a dispute?

[nanniestreasurechest]

I know we can't cancel until the 4th day is up but is eBay telling the buyer they have to pay in 48 hours?  I'm waiting on a payment now and this is part of the email that eBay sent me :

"Your buyer hasn't paid yet. A reminder will be sent to them to pay within 48 hours and you'll receive an update when it's time to ship your item."

[mtgraves7984]

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@my_boston_baked_beans wrote:

Thank you!

When did this process change from filing a dispute?

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@my_boston_baked_beans 

I can't pinpoint it, but it changed a long time ago. It actually saves sellers a day, as they're free to relist on Day 5.