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How do I check which color of my product a customer bought?

Hello, this is probably a silly question, but I started selling different colors of a product and a customer made a purchase. However, I'm not sure where to check which color the customer bought. Can anyone let me know how to find out? Thanks!

Message 1 of 8
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7 REPLIES 7

Re: How do I check which color of my product a customer bought?

Check your sold items list, it should be there.

Message 2 of 8
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Re: How do I check which color of my product a customer bought?

I looked at that and even checked the order details, but there isn't anything about the color!

Message 3 of 8
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Re: How do I check which color of my product a customer bought?

I looked at your sold listings and you have sold two sets of your earbuds.  Neither listing says anything about pick a color.  If those are the listings you are talking about, then I would say they are both expecting white as that is all you showed them in the listing.

 

Now with that said.  You need to revise the listing you are currently running.  You are breaking some Ebay rules that are going to potentially get you in trouble with Ebay.

 

It is Search Manipulation to use brand names in the titles or item specific boxes when the product you are selling is NOT that name brand.  This is a big no no on Ebay.

 

You also may end up with problems with the buyers that have purchased these if they didn't read your listing really closely as the way you word things it is easy to overlook that these are NOT actual Apple Airpods.

 

 


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 4 of 8
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Re: How do I check which color of my product a customer bought?

I didn't know! Thanks for the heads up! I'll fix that up right now!

Also, I thought I did add in the other colors because when I view my product, it has three colors. I'll figure out how to fix this too.

Thanks for the heads up!

Message 5 of 8
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Re: How do I check which color of my product a customer bought?


@mohaos_38 wrote:

I didn't know! Thanks for the heads up! I'll fix that up right now!

Also, I thought I did add in the other colors because when I view my product, it has three colors. I'll figure out how to fix this too.

Thanks for the heads up!


You should really do research about selling on Ebay before jumping in with both feet.  By not doing that, you can get yourself into trouble early on and lose your selling privileges without meaning to.

 

I hope things go well for you and you do a wonderful business here.  

 

https://www.ebay.com/help/selling/selling/selling?id=4081


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 6 of 8
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Re: How do I check which color of my product a customer bought?

Will do, thanks again mate 🙂

Message 7 of 8
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Re: How do I check which color of my product a customer bought?

You are very welcome.  Come on back and ask all the questions you need to.  We will all try to help if we can.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
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