How best to handle when you mixed shipping items to wrong Buyers?

[bluestonemountain]

I made a mistake and sent the wrong item to two buyers. I mixed up the shipping labels when shipping. Do I purchase two labels, send them a PDF and ask them to ship to each other to save $ or should I just do a regular return for each and resend the correct item when I receive them back as a return?
How do I best handle this situation? 
Thanks in advance for any advice.

[missjen831]

Have them ship the items back to you. If both buyers cooperate, you can resend or refund, whatever the buyers prefer. You’ll have to refund if one or both refuses to return the wrong item.

[dtexley3]

Having been through this twice, have them return to you and reship.  It's inevitible that one of the two will refuse to deal with the "hassle" of using the provided label and you have no leverage.   

If you do the returns process then if they don't put it in the mail back to you, you  can have the return closed and they don't get a refund for the item they didn't send back.

Of course it's no more "hassle" to put the label on for a return than to forward ship, but if they refuse to forward ship you are out money and item.

[rixstuff]

Provide both with return labels (paid by you) and reship back out at your own expense.  You will take a hit in the shipping but it is your mix up so dont make them pay anything.

[rixstuff]

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@dtexley3 wrote:

Having been through this twice, have them return to you and reship.  It's inevitible that one of the two will refuse to deal with the "hassle" of using the provided label and you have no leverage.   

If you do the returns process then if they don't put it in the mail back to you, you  can have the return closed and they don't get a refund for the item they didn't send back.

Of course it's no more "hassle" to put the label on for a return than to forward ship, but if they refuse to forward ship you are out money and item.

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There is a chance that one or the other of the recipients wont actually ship the item.  I would rather do it myself the resend to the right recipient so I am sure it went and that nobody kept the wrong item either.

[keziak]

I sell books which are easily available. I tell the customers to dispose of their wrong book   and I drop ship a new copy so they get their book as soon as possible. Often the replacement book is of better condition than the one I shipped.

[dhbookds]

I've done it several times over the years and buyers have always cooperated with mailing it to the other person........I do give them postage plus $5 each as an apology..........

[mistwomandancing]

So far, I've lucked out and it's never happened to me.  I usually wrap, package, and put on label one sale at a time, so nothing to get that mixed up with.   On the rare occasion I don't print out labels until later for some reason, I still write weight and contents on that package as I set aside, so I don't get confused.

Hope your buyers cooperate with you here.  Most buyers are great, so think positively that they will be helpful.

[ed8108]

Provide prepaid return labels for the items to be returned, for you to resend.

Do compensate your buyers for the inconvenience and delay in receiving their purchase.

Your buyer does not work for you.