This was a very rare car bumper, sold for $412 with $164 in shipping. I was in constant communication with the buyer before the sale, 8-10 emails back and forth.
This is my 4th CC Chargeback this year. Never had one in 20yrs of Paypal, now with "Managed Payments", this problem seems way worse.
Buyer waited until the last day to file a claim thru eBay "not working", and buyer just submitted pictures from my original listing. I spoke with a CSR rep, they acknowledged the buyer was using my pictures, and I would be covered if I denied the eBay claim.
Buyer deleted all messages. I still have them in my "sent" folder, but not in "my messages".
I was unable to "report the buyer" as too much time has passed.
I am also unable to retrieve the buyers address where I sent the item. I need it for the law enforcement case, and ebay will not provide me with the address, and again, too much time has passed for me to access it in ebays system.
Buyer then filed a CC Chargeback, stating not as described.
I again spoke with an eBay CSR rep before providing information in the CC chargeback. The CSR rep clearly saw the pictures were from my listing, and that the buyer had deleted messages.
The CC chargeback was decided in the buyers favor, I lost $412, plus $164 to ship the item.
There was no seller protection, only a run-around with eBay.
I can no longer compete on ebay. After fees, returns, CC chargebacks, promoted listings, etc...
I can sell an item for $50 on other platforms and make the same net profit as selling it for $100 on eBay.
The only recourse now is to file a case with Law Enforcement. A huge time-waste which will probably get no results. My attorney is confident he can prove fraud, for about $10k in fees. Buyer has a lengthy criminal record, most recently for shoplifting.
I have learned the hard way.
#1 Rule of selling on eBay. DO NOT SELL ANYTHING YOU CAN NOT AFFORD TO LOSE.
