Buyer ask for refund but opened a case due to me disputing the refund. eBay eventually closed it

[anthonjohnso76]

Hey I had a buyer buy a item from me. I sent him pictures of item before the buyer decided to purchase. He received the item and demanding a refund because a piece on the belt was missing but I definitely sent him a picture showing that the piece was broken. He asked for a refund I disagree and disputed the refund request. My fund where gonna be available on the 3rd but I got an email from eBay stating the buyer disputed the charges with his bank im assuming so I had to dispute that and it said it would take almost 8 weeks for a decision. I also didn’t sen a refund return address due to be disputing it.  What do I do? I feel like buyer is trying his best to keep my belt and get his money back. eBay also stated the case was closed so I’m trying to figure out will they release the money to me or let him keep my item and give him back his money? 

[mam98031]

When you tried to dispute the request for return, that is where your trouble started.  

Not sure why you had to send additional pics as you should have had plenty of pics in your listing to show anything and everything the buyer needed.    Your listing does not show any defects as all and you did not write a description and you should have done all of that.

Your buyer could have asked Ebay to step in on the Request for Return that you were disputing if they wanted to.  Ebay would have forced you to refund at that time.  But for whatever reason the buyer decided to do a Chargeback through their funding institution, which is their right to do.  They will win it and you will be forced to refund the buyer.

If you had processed the Request for return, issued the return label, the buyer would have had to of returned the item to you before you would be required to refund them.  But you chose not to do that, so very likely you will lose the product and the money now.  I'm really sorry.  I know this was an expensive belt.  I'm not sure your buyer is rally trying to scam you but just trying to get their money back.

If you ever have a dispute you want to dispute again, please come here first and tell us what is going on so we can help guide you. 

I'm not sure your buyer is rally trying to scam you but just trying to get their money back.  You could try writing to your buyer a very nice note.  Tell them you are sorry for any miscommunication and if they would like to return the item you will give them a return label so they can do that.  Once you have it back you will give them a full refund.

That is likely you only chance of getting the belt back.

I'm sorry this learning event is so expensive for you.  😍

[ckimodog]

@anthonjohnso76 

All buyers have a 30 day money back guarantee.  It's important to read up on the rules and policies here on eBay so that this doesn't happen again.  Also, by having eBay step in you also will get a defect on your account.  Never let eBay step in to solve a problem that you can solve yourself.  Here's a link that can better explain.  Sorry for your experience:

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

[powell-memorabilia]

Belt is a fake, so…

[inhawaii]

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@anthonjohnso76 wrote:

He received the item and demanding a refund because a piece on the belt was missing but I definitely sent him a picture showing that the piece was broken. 

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You have a lot to learn about selling on ebay.

Not even a mention of a broken/missing piece on the listing.

My prediction is that ebay will refund him with your funds AND let him keep the belt, and rightly so. 

[nekomax117]

Best not to tell the buyer that its fake. Also its better to say when something is a defect or a replica. The more transparency on ebay or any pay pal related service is always better as its one less thing that buyer can use as leverage as to why the chargeback, refund or return should be permitted. Sellers here on paypal/ebay have the leverage. If you the buyer aren't taking the time to insulate yourself you will continue to have items stolen and or forced into refunds. 

Let this be a lesson learned. Muchless this lesson be needed to learned over and over again. Do not let this become a habit. 

Bad descriptions allow full perms to the seller to refund or return and get refund. And as a failsafe they can always get the banks involved.

Failure to communicate in a ethical manner leaves the seller the perms to escalate and paypal doesn't mess with banks. Most banks would prefer to eat a failed or false described transaction than fail a customer. Faulty delivers on goods are a big no go. And almost always will be in the favor of the customer. 

[albertabrightalberta]

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@nekomax117 wrote:

Best not to tell the buyer that its fake. Also its better to say when something is a defect or a replica. 

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No!!

Counterfeit items are illegal and not allowed AT ALL! It doesn't matter if you call it a replica, admit it's counterfeit or claim not to know if authentic or not. Sellers MUST know items are authentic or they can't be listed.

@anthonjohnso76 

In addition to the buyer getting a full refund (from your money), they will probably get to keep the fake Louis Vuitton belt and because it's a chargeback, it'll cost you another $20 over and above the full refund.

[dbfolks166mt]

     What is likely going to happen since the buyer opened a chargeback with their CC company, I am assuming for NAD, and you disputed the chargeback is. 

1. The CC company is going to rule in the cardholders favor. 

2. EBay is going to fully refund the buyer 

3. EBay is likely going to still charge you the FVF's. 

4. The CC company is going to assess a $20 fee for processing the chargeback which eBay will also 

     charge you for. 

5. The buyer is going to be allowed to keep the item. 

6. You will get a ding to your metrics. 

     Since the buyer had originally opened an eBay case, which you also disputed, I am not sure if eBay ruled on that case before the buyer opened the chargeback. If they had not then they would have closed that claim when the buyer opened the chargeback. EBay will still hold your funds until the chargeback is decided. 

[jerseyboymusic]

I would never bid on or buy an item from a seller that gives so little information on a listing. THAT'S on the buyer...

As a seller, you want to provide as much information as possible... the buyer can't hold the item and examine it. THAT'S where the seller NEEDS to be as thorough as possible with pictures and information ON THE LISTING!

ALL buyers are covered by the Ebay 30 MBG. The days of a seller arguing with a buyer to try to force the buyer to keep an item are LONG GONE!

[frankenhobbit]

You deliberately did not mention a material fact in your listing. What did you expect? You knew the defect was there as you stated that you took a picture of it (though that picture is not in the listing).. 

Buyer may be annoyed enough to really want to stick it to you and do the chargeback route rather than the cheapest (for you) method of a refund within eBay. 

The listing IS THE DESCRIPTION. Messages do not count. If you do not disclose a defect in the listing, then a reasonable person (the 'legal standard' if it ever went to court, and what the CC company will go by) would assume that there are no material defects. 

Thus, this item is definitely 'Not as described'.  You can disagree, but you would be wrong. 

Send a refund and all it would  cost you is shipping and $0.30 on top. Then relist it WITH the defect. 

[albertabrightalberta]

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@frankenhobbit wrote:

You deliberately did not mention a material fact in your listing. What did you expect? You knew the defect was there as you stated that you took a picture of it (though that picture is not in the listing).. 

Buyer may be annoyed enough to really want to stick it to you and do the chargeback route rather than the cheapest (for you) method of a refund within eBay. 

The listing IS THE DESCRIPTION. Messages do not count. If you do not disclose a defect in the listing, then a reasonable person (the 'legal standard' if it ever went to court, and what the CC company will go by) would assume that there are no material defects. 

Thus, this item is definitely 'Not as described'.  You can disagree, but you would be wrong. 

Send a refund and all it would  cost you is shipping and $0.30 on top. Then relist it WITH the defect. 

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In most cases, relisting accurately and honestly is the way to go. In this case, the item should NEVER be relisted. It should never have been sold in the first place.

[kensgiftshop]

You should have accepted the return, at least then, you would have got the belt back.

Now they'll get their money back and keep the belt.

[mtgraves7984]

I feel like buyer is trying his best to keep my belt and get his money back. 

@anthonjohnso76 

I think the buyer only wanted his money back and cared not to keep your fake belt. If you'd approved the eBay Return, at least you'd have gotten your fake belt back before having to issue the refund. Lesson learned, no?

[a_c_green]

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@powell-memorabilia wrote:

Belt is a fake, so…

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Just curious; I am not an expert on clothing. What makes this identifiable as a fake?

[rev-offroad]

He has a right to steal someone’s property? That’s actually called theft. And he can and should sue the person for it so the **bleep** doesn’t think he can get away with it again.