05-14-2019 03:27 PM - last edited on 05-16-2019 01:32 PM by kh-valeria
Hi. Sorry in advance if this is not the right area to post this as I'm new at selling and don't use the site that often.
I sold a pair of AirPods at auction this past Sunday night. Someone bid on them and won. The problem is this: I can only ship within the U.S. - I put this on my listing - and their profile says they are from Ukraine. They messaged me a fake address,
So, where do I go from here? Do I cancel the order or do I file a UIC?
Thanks for your help and advice.
05-16-2019 07:14 PM
@dqdnvwe0 wrote:You may wish to be careful before cancelling, even if it is a scam...
First things first, you can not just "say" in your listing that you do not ship internationally.
That doesn't hold any water.
Buyers are not obligated to read or follow a seller's rules, they need only to follow ebay's rules.
Therefore you need to have it defined in your selling / site preferences under shipping options.
Once your settings / site preferences reflect that change (that you ship ONLY US), then you shouldn't even receive international orders.
Listing is a contract and buyer is responsible for following seller's terms under US contract law.
05-16-2019 11:06 PM
@equid0x wrote:
@mam98031 wrote:
@soh.maryl wrote:Why would you hesitate to cancel? Sellers can cancel for any reason or no reason at all.
Your reason for cancelling would be: Problem with buyer's address.
While I agree the OP can cancel the transaction and really should. It is NOT correct that a seller can cancel an order for any reason or no reason at all
Seller has legal right to cancel any transaction. They may incur eBay penalties in doing so.
If its a reshipper, I'd just ship it. You're not responsible once it gets to the reshipper address.
If they buyer wants you to ship somewhere else that wasn't the address they checked out with then cancel with "bad address."
This is EBAY. There is a procedure to cancelling a transaction. What I said above is correct for the Ebay process. Liking it or not, really isn't the point.
There is NO REASON for the seller to "incur Ebay penalties" if they follow the Ebay process for cancelling the transaction.