eBay

cataliner · ‎07-22-2017

First: Why can't I phone Ebay anymore? This is a complex issue and I don't know what to do about it! It needs immediate attention.

I sold a pair of vintage prescription designer glasses last week to Joe. When I ship an item, I always put a Thank you note inside that includes my phone number. Last night I got a phone call from Fred saying that the glasses were described as NONprescription.

It turned out that the buyer (Fred) had purchased them on Grailed, but phoned my number because of the note. MY buyer (Joe) had tripled the price, lied in his description, and listed them on Grailed, providing Ebay with his buyer's address, not his own.

Apparently Fred has opened a Paypal case against Joe, and Joe has contacted me saying the glasses are NAD.

I really don't know what to do! WHY CAN'T I PHONE EBAY?!

NOW what do I do?

a_c_green · ‎07-22-2017

@tellmemama wrote:
Yeah, but who's to say Joe won't get the refund for the ebay purchase but never refund Fred through the other site? Nobody. This is why Fred needs to deal with returning his purchase to Joe BEFORE Joe deals with his purchase from you. You might want to mention that to Fred since returning the glasses directly to you will leave him wide open to losing everything.

True, but that's Fred's problem, not yours (in any way), and you don't need to be talking to Fred (about anything). Fred is Joe's customer; Joe is your customer. When you get the glasses back (from whomever; I doubt you could conclusively prove which one of them sends the glasses back to you anyway), you refund Joe. Any further difficulties with Joe are entirely Fred's problem, not yours.

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a_c_green · ‎07-22-2017

It doesn't really matter what Joe did with them after he paid for them and you shipped them out. (I trust you shipped them to the address you received with the PayPal payment.) Just tell Joe to return them for a refund. It doesn't matter what address the glasses come back from, but you don't have to refund anything before you receive them back.

ersatz_sobriquet · ‎07-22-2017

They're two separate cases. Your case involves Joe, if and only if he files a case against you on ebay or paypal. You deal with that, not with "Fred".

If Joe files a case, you respond return for refund. Then Joe only has 5 days to mail the glasses back to you.

Joe deals with the paypal case against him, and you don't help Joe or communicate in anyway except "return for refund" pertaining to YOUR case.

retrose1 · ‎07-22-2017

Well, the first thing i would do is start checking out Grailed.

OP, I would point Fred to your listing and have them check it out, then I would do nothing but wait until Joe files a dispute against you and you tell Joe to return the item to you and send him a return ship label.

Calling CS will not get you anything and CS notoriously tell the seller what they want to hear and usually it can damage the sellers account.

And block your buyer - Joe, then wait.

There is a very recent thread here about how buyers are using Amazon to drop ship and several posters don't see a prolem with it. This is ebay - if it can go wrong - it will go wrong.

(*Bleep*)

cataliner · ‎07-22-2017

thank you, but I'm guessing Joe will tell Fred to ship the glasses back to the address on the package -- mine. I don't want to accept a return from someone I didn't sell to. Otherwise, good answer.

ersatz_sobriquet · ‎07-22-2017

@cataliner wrote:
thank you, but I'm guessing Joe will tell Fred to ship the glasses back to the address on the package -- mine. I don't want to accept a return from someone I didn't sell to. Otherwise, good answer.

If Joe added Fred's address to his paypal account, then Joe is covered on that issue, no matter how wrong the whole thing is.

retrose1 · ‎07-22-2017

@cataliner wrote:
thank you, but I'm guessing Joe will tell Fred to ship the glasses back to the address on the package -- mine. I don't want to accept a return from someone I didn't sell to. Otherwise, good answer.

If Fred officially complains to Joe through paypal, then it will be the pal that will tell Fred to send them back to Joe, not to you. And then Joe has to send them back to you.

The nice thing about this is that if you work with Fred, and both make yourself aware of the dispute policies on ebay and paypal, you can break even- Fred can be made whole and Joe could be left holding the glasses.

(*Bleep*)

retrose1 · ‎07-22-2017

@ersatz_sobriquet wrote:
@cataliner wrote:
thank you, but I'm guessing Joe will tell Fred to ship the glasses back to the address on the package -- mine. I don't want to accept a return from someone I didn't sell to. Otherwise, good answer.
If Joe added Fred's address to his paypal account, then Joe is covered on that issue, no matter how wrong the whole thing is.

I think not, because if that is the way it works, we would have had a whole lot more complaints like this one on the boards. It would mean that the OP will never see a case and could get the glasses back and not refund and Joe would be on the hook.

(*Bleep*)

ersatz_sobriquet · ‎07-22-2017

@retrose1 wrote:
@ersatz_sobriquet wrote:
@cataliner wrote:
thank you, but I'm guessing Joe will tell Fred to ship the glasses back to the address on the package -- mine. I don't want to accept a return from someone I didn't sell to. Otherwise, good answer.
If Joe added Fred's address to his paypal account, then Joe is covered on that issue, no matter how wrong the whole thing is.
I think not, because if that is the way it works, we would have had a whole lot more complaints like this one on the boards. It would mean that the OP will never see a case and could get the glasses back and not refund and Joe would be on the hook.

The case from Joe would work just like any other case. If the ship to address that Joe added is Fred's, it makes no difference.

cataliner · ‎07-22-2017

My confusion: Joe is telling the me glasses are bent. Joe doesn't have the glasses and has never seen them. Fred has the glasses~ !!

ersatz_sobriquet · ‎07-22-2017

@cataliner wrote:
My confusion: Joe is telling the me glasses are bent. Joe doesn't have the glasses and has never seen them. Fred has the glasses~ !!

Of course he is! He's lying to claim a false snad case so that you are out the shipping costs. Just ignore Joe except for "return for refund". Don't waste your time talking to him, don't let him get you caught up in some back and forth.

"Return for refund". NOTHING else.

Meanwhile, you could try calling ebay. Show how Joe has never seen the glasses, but I would wait until Joe opens a case. Report Joe as a buyer now, and block him from buying anything further from you. There's a link to report him in your sold items.

cataliner · ‎07-22-2017

Thanks, I DID report him, but there's NO WAY to phone ebay! In the meantime, I'm getting some confusing responses (though I appreciate the thoughtful ideas).

Thank you.

ersatz_sobriquet · ‎07-22-2017

If Joe hasn't opened a case yet, then there's nothing to call ebay about. Wait until he opens a case. Then come back here for more advice.

cataliner · ‎07-22-2017

I would disagree -- he's clearly a scammer, and one of HIS customers has been cheated in my name. Not good for me, for Fred or for Ebay.

Ebay should stop him NOW.

ersatz_sobriquet · ‎07-22-2017

@cataliner wrote:
I would disagree -- he's clearly a scammer, and one of HIS customers has been cheated in my name. Not good for me, for Fred or for Ebay.
Ebay should stop him NOW.

You have to remember that a lot of the customer service people are...how to put this nicely...misinformed, illeducated, and just plain don't care. That's why I said that there's no reason to call yet.