eBay

vintagequeennyc · ‎04-30-2019

Wow. Can’t say I’m surprised.

And I thought this update was supposed to include more ‘seller protection’ yet as many of us predicted, it just included another unjust fee increase with no actual information as to HOW we’ll be protected from false INAD claims.

You’re a sad, sad company, eBay.

fern*wood · ‎04-30-2019

Not good for those this applies to, but after all the lead up drama, I'm just relieved I didn't see that much in it that was alarming.

nifty-tech-llc · ‎04-30-2019

I do not even understand this fee. Ebay aways said if they did not have to get involved and everything was taken care of you were not penalized. Not the case any more. We have high returns in 1 category and almost every singe one is the buyer mistake. I had a long conversation with Ebay on the phone where even the buy admitted it was there mistake and I was still being hit for the penalty. Was told sorry nothing we can do. Good times in ebay land.

buzzapparel · ‎04-30-2019

They mention that they will make it easier to report abusive buyers, yet they make no mention of what the new measures are.

They mention that if a buyer is found to be abusing returns the defects could be removed. Of course there’s no mention of financial reparation to the seller and there’s no mention of how these abusive buyers will be vetted if at all. Since returns are still automatic and there’s no input from CS its just more of the same “seller protectionesque” language that has accompanied every respective update.

They mention it will be easier to provide partial refunds to buyers, that’s a great tool considering they keep all the original fees anyway and all costs fall on the seller.

The 1% increase from 4-5% for sellers that have high incidents of NAD returns is of course mentioned and they even mention exactly how they will go about this.

fern*wood · ‎04-30-2019

Working on making relisting easier on cancellations and remorse returns seemed strange to me. Was that really a "thing" that needed addressed? I know cancellations and returns have increased, so maybe this will be a big time saver, but it was already pretty quick and easy as it was in my opinion.

catherine32961 · ‎04-30-2019

Thieves.....guess they need something to try to show a profit.

Attorney General may be interested in this money grab

jeannicho22 · ‎04-30-2019

@fern*wood wrote:
Working on making relisting easier on cancellations and remorse returns seemed strange to me. Was that really a "thing" that needed addressed? I know cancellations and returns have increased, so maybe this will be a big time saver, but it was already pretty quick and easy as it was in my opinion.

Indeed. Sad that this "thing" was so prevalent they felt a need to address it.

This kind of reminds me of how I felt when I found out that canned mushrooms have a spec of how many parts per million of maggots are allowed in the product. You mean it is so common that you have a spec on it?

vintagequeennyc · ‎04-30-2019

@buzzapparel wrote:
They mention that they will make it easier to report abusive buyers, yet they make no mention of what the new measures are.
They mention that if a buyer is found to be abusing returns the defects could be removed. Of course there’s no mention of financial reparation to the seller and there’s no mention of how these abusive buyers will be vetted if at all. Since returns are still automatic and there’s no input from CS its just more of the same “seller protectionesque” language that has accompanied every respective update.
They mention it will be easier to provide partial refunds to buyers, that’s a great tool considering they keep all the original fees anyway and all costs fall on the seller.
The 1% increase from 4-5% for sellers that have high incidents of NAD returns is of course mentioned and they even mention exactly how they will go about this.

Exactly. Did you notice how they repeatedly used the term ‘abusive buyer’?? That right there just tells me that this ‘enhanced’ seller protection will mean nothing. Because how is the ‘abusive’ behavior determined? They certainly didn’t share that proprietary info, of course. Which means it will be an internal decision of which we have no knowledge or say. They purposely chose a negative word like abusive so at first glance, the optics look good. Yet when it comes down to it, they’ll sit back and say, “Sorry. We can see that this buyer opened a remorse return but listed it as INAD. Unfortunately we don’t consider that abusive behavior.” No doubt their bar for ‘abusive’ will be set so high that all the buyers lying will get to keep on lying and scamming because eBay doesn’t ‘feel’ that behavior is qualified as abusive and we’ll still get false INADS and pay 50% more fees.

sharingtheland · ‎04-30-2019

I quickly skimmed the "new and improved" seller protection policies (I've got a tee time in an hour) and I didn't see anything that had changed. Weasel words looked and read the same.

As far as the remorse return thing, well, if ebay means those are no longer counted against us I guess that's an improvement. It did say the remorse return won't count after seller issues a "full refund." I'd like a definition of that, please.

As I said, I skimmed. I'll get back to this fabulously exciting news later today.

Sherry

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