eBay

coffeebean832 · ‎01-21-2021

I'm not posting this under technical issues because at this point I have no confirmation that it actually is a technical error. This could very well be a standard message that has something to do with the way the buyer is trying to checkout. Please do not move this post from the Selling board. If I learn later that it's a technical error and not a simple process or setting, then I can ask the mods to move it myself. Thanks.

A buyer in the UK keeps getting the below message when they try to purchase an item from me. I do ship to the UK and the listing is set up properly with shipping to the UK. The buyer is not having problems buying from other sellers. Any thoughts here?

The first thought that came to my mind is to suggest using the cart instead of buy it now (or vice versa)- or making sure no other sellers' items are in her cart- or using the website instead of the app. Any other ideas I can advise her to try?

pburn · ‎01-21-2021

My first thought is that whatever the problem is, it's on their end. 99.99% of the time, it's an issue with their cookies or credit card or firewall or the other bazillion things people run into as they use the internet.

The other day, I couldn't access my Informed Delivery dashboard on the USPS website. After a 90-minute wait on the phone, they said they had no idea why I couldn't. I could access everything else on the USPS site (and any other site I was surfing at the time), but none of the Informed Delivery pages. I cleared my cache, my cookies, my dinner table, my mind--nothing helped.

Finally had some work done on my router, and VOILA!

So, it's pretty hard to help a buyer identify a problem like this. Maybe the Technical Issues board is a good idea for this topic . . .

Or, tag @eburtonlab . . .

eburtonlab · ‎01-21-2021

One suggestion is to have the buyer try to check out using a browser -- preferably a desktop browser. That may not work, but it may provide a more useful error message than the eBay app.

Is the user actually in the UK? Shipping to the UK? Paying with a valid payment method linked to a UK bank? If the user is in another location, that raises the chance that some other issue may be at play, like the use of a VPN, or a bank in a location you do not accept payments from.

The number of ways a transaction can fail is almost infinite. Buyer's end, seller's end, individual credit card issue, PayPal, bank, network, eBay, app.

I would suggest the buyer try as many different variations as possible: different browsers, different networks, different payment methods, sign in to ebay.ca and try checking out or paying there....