Help with a sale

[4556joann]

I sold an item and when I was getting ready to package it I noticed a crack in the base. I had told the buyer there were no cracks and he purchased the item and paided. I tried to contact the buyer to tell him that I made a mistake that there is a crack. And asked him if he still wants me to send the item or if he would like a refund. But I have gotten no response. Should I just refund his money or keep waiting for a response I don't want to send him the item so he has to just send it back.

[emerald40]

How long ago since you contacted him?  Not everyone is on their computer 24/7.

Have you tried calling him?

When does the item have to go out to meet your shipping and handling time?

How long ago did you inspect the item?  That is why they do have to be checked periodically to make sure they are still sellable.

[sam9876]

Ship it.

[emerald40]

Send an item you know is defective without getting some direction from your buyer?

Are you hoping she does not see it?

Maybe that is why buyers are becoming reluctant to purchase here.

[sam9876]

Not shipping in the proper time frame is a defect.

If the buyer files a SNAD complaint, the seller simply has to agree to the return and there is no defect.

Simple.

[emerald40]

So in other words, the seller protects her butt at all costs.

And so what if you put the buyer out by having to repackage that thing and haul it back to a Post Office/

Buyer did nothing wrong but order a vase.  Why should she have to be the one to jump through hoops?

[sam9876]

"And so what if you put the buyer out by having to repackage that thing and haul it back to a Post Office"

It's the same as buying something from Target, bringing it home, and seeing that it is broken.  You then have to bring it back to Target to get a refund.

[turquoisetulips]

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@sam9876 wrote:

Ship it.

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I have to disagree  because the item is going to arrive ''not as described '' and this will probably cost the op money .  Tulips

[turquoisetulips]

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@4556joann wrote:

I sold an item and when I was getting ready to package it I noticed a crack in the base. I had told the buyer there were no cracks and he purchased the item and paided. I tried to contact the buyer to tell him that I made a mistake that there is a crack. And asked him if he still wants me to send the item or if he would like a refund. But I have gotten no response. Should I just refund his money or keep waiting for a response I don't want to send him the item so he has to just send it back.

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I think  I would make a couple more attempts to contact  the buyer  . If after  no response  I'd cancel the transaction . Tulips 

[turquoisetulips]

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@emerald40 wrote:

So in other words, the seller protects her butt at all costs.

And so what if you put the buyer out by having to repackage that thing and haul it back to a Post Office/

Buyer did nothing wrong but order a vase.  Why should she have to be the one to jump through hoops?

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Not to mention  the op will need to pay the fees to have it returned .  Tulips 

[turquoisetulips]

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@sam9876 wrote:

"And so what if you put the buyer out by having to repackage that thing and haul it back to a Post Office"

It's the same as buying something from Target, bringing it home, and seeing that it is broken.  You then have to bring it back to Target to get a refund.

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Thats true ,, but Target  [ as far as I know ]  aren't knowingly  selling damaged goods  to their customers   just so they can find out  they're broken once they get home . Tulips

[femmefan1946]

Phone.

Send eBay Message.

Look on the PP invoice and click on Refund-- that will show you the buyer's email.

But phoning is best.

EBay will give you the contact info, and give the buyer yours at the same time.

[18704d]

"Not shipping in the proper time frame is a defect."

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Yes.

And Out of Stock is a defect.

SNAD is not.

And with a SNAD, in this case, you don't have to make the buyer "jump through hoops".

When the buyer (who hasn't responded) complains about the crack, or files the SNAD, simply refund them in full.

jmtcw,

Lynn

[sam9876]

"Not to mention  the op will need to pay the fees to have it returned"

Why would the OP want the broken item returned to them?

[monster-deals]

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@emerald40 wrote:

So in other words, the seller protects her butt at all costs.

And so what if you put the buyer out by having to repackage that thing and haul it back to a Post Office/

Buyer did nothing wrong but order a vase.  Why should she have to be the one to jump through hoops?

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Because that's the way ebay set this up.