eBay

4556joann · ‎10-09-2018

I sold an item and when I was getting ready to package it I noticed a crack in the base. I had told the buyer there were no cracks and he purchased the item and paided. I tried to contact the buyer to tell him that I made a mistake that there is a crack. And asked him if he still wants me to send the item or if he would like a refund. But I have gotten no response. Should I just refund his money or keep waiting for a response I don't want to send him the item so he has to just send it back.

emerald40 · ‎10-10-2018

Yes, things happen, but

Would you deliberately buy a cracked vase from Target.

So why would you want a seller to deliberately send you one?

emerald40 · ‎10-10-2018

@monster-deals wrote:
@emerald40 wrote:
So in other words, the seller protects her butt at all costs.

And so what if you put the buyer out by having to repackage that thing and haul it back to a Post Office/

Buyer did nothing wrong but order a vase. Why should she have to be the one to jump through hoops?
Because that's the way ebay set this up.

__________________________________________

Common sense would tell you to periodically inspect items to make sure condition has not deteriorated.

And if it is your fault woman up. At least try to get some direction from your buyer.

Do not just sweep it under the rug and make it the buyer's problem.

I doubt ebay's intention was for sellers to just save their own skin.

emerald40 · ‎10-10-2018

@sam9876 wrote:
"Not to mention the op will need to pay the fees to have it returned"

Why would the OP want the broken item returned to them?

Why would they send it in the first place?

missjen831 · ‎10-10-2018

@emerald40 wrote:
@sam9876 wrote:
"Not to mention the op will need to pay the fees to have it returned"

Why would the OP want the broken item returned to them?
Why would they send it in the first place?

To avoid a defect. If they don’t shipmon time, they get a defect. If cancel they get a defect because the buyer hasn’t asked to cancel.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

sam9876 · ‎10-10-2018

"Why would they send it in the first place?"

To avoid a defect.

vikingsandpintos · ‎10-10-2018

Assuming the cracked item basically has no value now, I would consider just sending it, then refunding the buyer thru Paypal. I would send them a message telling them you discovered the damage but sent it in hopes they might still be able to use it.

You would be out the item (Which is bad anyway), and the shipping and fees, but would avoid a defect, and possibly turn a neg into either a positive or no feedback at all. Most buyers are reasonable, and if you make that effort I would think they would cut you a break.

Worth considering!!

juststuffisell · ‎10-10-2018

IMHO, what I would personally do;

email the buyer and advise them the item was damaged in storage and now has a small crack in it. (or that you missed the damage if it was clearly something that was present at listing) Include a photo. Let them know you will be sending the item to them anyway and issuing a full refund:

Box the items, print your shipping label.

Go to your paypal account and issue a full refund for the purchase.

Email the customer as a courtesy follow up and let them know that the item will be going out to them the following day, give them the tracking number and advise them of the full refund.

Ship the item.

Expect to receive positive feedback and expect that person to buy from you again.

Don't worry about eBay. Worry about the buyer. Giving them their money back will allow them to quickly buy a replacement if they want. Sometimes you might even get a check in the mail from the buyer after they receive the item....hey, you never know.

Yes, you will be out a few bucks - consider it a cost of doing business to maintain a positive customer experience and those bucks help remind you to be more careful and thorough in the future.

This is how I would handle the situation, and how I have handled similar situations that I have dealt with in the past. Things do happen in storage to inventory unfortunately and we all eventually miss something important - some of us more than others (and that is me pointing a finger at me...lol).

Hope this helps.

Cheers.

sam9876 · ‎10-10-2018

"Go to your paypal account and issue a full refund for the purchase."

That will get you a defect.

emerald40 · ‎10-10-2018

@sam9876 wrote:
"Go to your paypal account and issue a full refund for the purchase."

That will get you a defect.

Did you ever think sometimes a seller deserves one?

sam9876 · ‎10-10-2018

Simply ask the buyer to open a SNAD complaint and then issue the full refund. No defect that way.

jela_7588 · ‎10-10-2018

@emerald40 wrote:
@sam9876 wrote:
"Go to your paypal account and issue a full refund for the purchase."

That will get you a defect.
Did you ever think sometimes a seller deserves one?

Exactly!

Since when is it okay for the seller not to take responsibility for the item being broken and try to wiggle out of a defect?

Seriously this is one reason buyers are leaving the site. If there are no repercussions for not inspecting the item before you list it, then there is no reason for buyers to continue buying here.

18704d · ‎10-10-2018

"Since when is it okay for the seller not to take responsibility for the item being broken and try to wiggle out of a defect?"

------------

It's not wiggling out of a defect.

NOT sending the item, is why buyers are leaving the site.

Buyer's won't believe the item is damaged, unless they receive it.

Otherwise, they'll feel the seller is Refusing the Sale because they Didn't Get Enough Money for the item.

Lynn

Lynn

You love me for everything you hate me for

.

18704d · ‎10-10-2018

And I don't believe good sellers with good intentions "deserve" a defect,

for a very rare, innocent mistake.

Lynn

Lynn

You love me for everything you hate me for

.

jela_7588 · ‎10-10-2018

@18704d wrote:

"Since when is it okay for the seller not to take responsibility for the item being broken and try to wiggle out of a defect?"
------------

It's not wiggling out of a defect.
NOT sending the item, is why buyers are leaving the site.
Buyer's won't believe the item is damaged, unless they receive it.

Otherwise, they'll feel the seller is Refusing the Sale because they Didn't Get Enough Money for the item.

Lynn

Seller sending broken junk is as much responsible as sellers not shipping.

If the seller is he responsible enough to not check the item before they list it, then they deserve a defect.

obviously you are the type of seller that really doesn't care about their buyers, you care more about your bottom line. It's a shame eBay used to be such a nice place to buy...

emerald40 · ‎10-10-2018

@18704d wrote:

"Since when is it okay for the seller not to take responsibility for the item being broken and try to wiggle out of a defect?"
------------

It's not wiggling out of a defect.
NOT sending the item, is why buyers are leaving the site.
Buyer's won't believe the item is damaged, unless they receive it.

Otherwise, they'll feel the seller is Refusing the Sale because they Didn't Get Enough Money for the item.

Lynn

That may be true if you win a very expensive item at a very cheap price.

But it sounds like the person who bought this vase paid a very fair price. So in that case it would not be a matter of the seller wiggling out because of price.