eBay

avalonmist33 · ‎02-17-2020

This is a little tricky. Buyer bought 4 mud tires and thought they came with free shipping even though it said twice pick up only. Cancelled order. I went to send refund but paypal account only had the amount she paid minus the tax and fees. Sooo when I tried to refund, my paypal account was $21.00 short. How can I send her the total amount she paid when paypal still shows I dont have enough in it. I figured they would just take the extra out of my bank but they didnt. I know this is a stupid situation to be in, but should I just send her a paypal payment out of my account ??? Any advice greatly appreciated.....

pburn · ‎02-17-2020

You'll have to add money to your PayPal account to cover 100% of the buyer's refund amount plus your fees--cost of item + cost of shipping (if any) + seller fees.

eBay will refund the sales tax (if any) directly to the buyer.

avalonmist33 · ‎02-17-2020

I tried to do that but they said it would take three to five days....

Guess I better try to sell something really fast !

picknparley · ‎02-17-2020

Have you communicated this issue to your buyer? Letting them know (kindly) that their issue resulted in a non-refundable fee through PayPal may help in resolving this. It's a clear case of buyer not reading the listing and maybe they will take claim that this was their fault.

Communicating with your buyer might help.

pburn · ‎02-17-2020

@avalonmist33 wrote:
I tried to do that but they said it would take three to five days....
Guess I better try to sell something really fast !

@avalonmist33

Do you know anyone who would be willing to transfer/send money to your PayPal account? Friend, relative, co-worker, roommate? Anyone? That would probably be the quickest, if you don't have any money in your checking or savings account (or whatever) that you could transfer into your PayPal account.