Help for the Seller

[artisansalley2005]

I am an ebay seller with a brick/morter store & an ebay store. We try our best to accomodate all our customer's request. In this day & age all small businesses need all the sales they can get.  Recently we sold a $275.00 ring thru ebay. Customer wanted to pay us in 3 installments, like a layaway before we ship the ring.

There is absolutely no way to set that up thru ebay. So customer purchased the item thru ebay & we are trying our best to make this sale go thru.  It certaintly was not cancelled & we will be paying all associated fees to ebay.  Now we get a nasty warnng from ebay about offers to sell this item outside of ebay. Why ????? Nothing happened with this sale for us to deserve this warning. Why can't ebay be a little more accomodating with their sellers ?

[coffeebean832]

Did you or the buyer exchange personal contact information through eBay messages? eBay doesn't allow that before payment, only after payment.

eBay doesn't offer layaway options. The buyer needs to fund the transaction in full in one payment.

It's nice that you want to accommodate the buyer, but it needs to be done while following policy and what the buyer is requesting does not follow policy.

[missjen831]

It sounds like, in your attempt to accommodate the buyer, took the sale off eBay. Did you discuss or arrange for them to make multiple payments through PayPal? Was contact info exchanged? If so.....you took the sale off eBay and the item was listed with a shipping charge then you won’t be paying eBay all associated fees. There is currently no way for a seller to accept installment payments and operate within ebays rules. 

[artisansalley2005]

i know the ebay policy now. Still not fair.

[luckythewinner]

Why can't ebay be a little more accomodating with their sellers

Layaway is explicily prohibited by eBay policy. So you are not asking them to be more "accomodating"; you are asking them to reverse a policy.

I can see many reasons why eBay does not permit this - many having to do with having to rewrite the rules about when an item is purchased, when it is paid for, when the return and INR and SNAD windows open and close, etc.

It also would require a complicated policy regard what to do when a buyer doesn't finish paying, or when a seller fails to deliver.

[luckythewinner]

There is absolutely no way to set that up thru ebay.

Now we get a nasty warnng from ebay about offers to sell this item outside of ebay. Why ?????

Probably because despite the fact it is against policy and that there is "absolutely no way to set this up through eBay", you ignored that and forged ahead anyway.

[emerald40]

Yet there are jewelers on ebay offering this.

And others who also have their contact info in their listings.

[castlemagicmemories]

You can tell the buyer they can apply for Paypal credit.  If they are approved, they should see that option on the listing, and can choose that when they pay.  Paypal pays you the full amount up front, and the buyer pays off that balance that they then have with Paypal in installments.

If you funded the payment for the buyer, what would you do if the buyer renegs on the rest of the payments?  If they change their mind?  Will you mark it as shipped when it hasn't so you don't get a late shipping ding?  How will the buyer have Buyer Protection if they go beyond the thirty days allowed?

The only lay away Ebay recognizes is Paypal Credit.

[softersilk]

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@artisansalley2005 wrote:

I am an ebay seller with a brick/morter store & an ebay store. We try our best to accomodate all our customer's request. In this day & age all small businesses need all the sales they can get.  Recently we sold a $275.00 ring thru ebay. Customer wanted to pay us in 3 installments, like a layaway before we ship the ring.

There is absolutely no way to set that up thru ebay. So customer purchased the item thru ebay & we are trying our best to make this sale go thru.  It certaintly was not cancelled & we will be paying all associated fees to ebay.  Now we get a nasty warnng from ebay about offers to sell this item outside of ebay. Why ????? Nothing happened with this sale for us to deserve this warning. Why can't ebay be a little more accomodating with their sellers ?

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You lose all Paypal Seller Protection if you do that.

[missjen831]

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@softersilk wrote:

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@artisansalley2005 wrote:

I am an ebay seller with a brick/morter store & an ebay store. We try our best to accomodate all our customer's request. In this day & age all small businesses need all the sales they can get.  Recently we sold a $275.00 ring thru ebay. Customer wanted to pay us in 3 installments, like a layaway before we ship the ring.

There is absolutely no way to set that up thru ebay. So customer purchased the item thru ebay & we are trying our best to make this sale go thru.  It certaintly was not cancelled & we will be paying all associated fees to ebay.  Now we get a nasty warnng from ebay about offers to sell this item outside of ebay. Why ????? Nothing happened with this sale for us to deserve this warning. Why can't ebay be a little more accomodating with their sellers ?

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You lose all Paypal Seller Protection if you do that.

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Are you sure about that? The seller protection policy has changed......and the seller can send a PP invoice that allows for partial payments. There is nothing that says the seller loses their seller protection.

I'm not suggesting the OP do that, by the way, as it makes this an off ebay sale. Just  pointing out some misinformation that has been posted.