@ferncliff-39 wrote:
Shouldn't eBay Security be doing more than this on a hacked account, or is there some miscommunication between the parties?
Hey @ferncliff-39! In cases such as this where unfortunately a bad actor was able to access a seller's account we always advise to reach out to customer support. From reading the thread it does appear OP did and the rep walked them through resetting their password to their account. I always advise to go one step further and to reset the password on your email account that is used on eBay as well. Many times we see that bad actors gain access to eBay and other online accounts through a members email. Also when a seller does reach out to customer support and have their account actioned for it being accessed from an unknown person/source we will have the account credited for any selling fees that occured from sales that you, the seller do not recognize.
Devon,
devon@ebay wrote:
@ferncliff-39 wrote:
Shouldn't eBay Security be doing more than this on a hacked account, or is there some miscommunication between the parties?
Hey @ferncliff-39! In cases such as this where unfortunately a bad actor was able to access a seller's account we always advise to reach out to customer support. From reading the thread it does appear OP did and the rep walked them through resetting their password to their account. I always advise to go one step further and to reset the password on your email account that is used on eBay as well. Many times we see that bad actors gain access to eBay and other online accounts through a members email. Also when a seller does reach out to customer support and have their account actioned for it being accessed from an unknown person/source we will have the account credited for any selling fees that occured from sales that you, the seller do not recognize.
devon@ebay - it's not clear then why the seller has to have their bank dispute the seller fees? Can't Security see this account was compromised with the bogus sale?
@ferncliff-39 wrote:
devon@ebay wrote:
@ferncliff-39 wrote:
Shouldn't eBay Security be doing more than this on a hacked account, or is there some miscommunication between the parties?
Hey @ferncliff-39! In cases such as this where unfortunately a bad actor was able to access a seller's account we always advise to reach out to customer support. From reading the thread it does appear OP did and the rep walked them through resetting their password to their account. I always advise to go one step further and to reset the password on your email account that is used on eBay as well. Many times we see that bad actors gain access to eBay and other online accounts through a members email. Also when a seller does reach out to customer support and have their account actioned for it being accessed from an unknown person/source we will have the account credited for any selling fees that occured from sales that you, the seller do not recognize.
devon@ebay - it's not clear then why the seller has to have their bank dispute the seller fees? Can't Security see this account was compromised with the bogus sale?
@ferncliff-39 For any account that is a selling account and has had account activity that caused selling fees that was not done by the seller themselves then we (eBay) will credit those selling fees. The seller would not need to reach out to their bank to dispute.
The only time members would need to do that is if their account was compromised and had purchase done that the member does not recognize. The member would then need to reach out to their bank to dispute the charges.
Devon,
@dbfolks166mt wrote:... I see nothing sold or listed on this account so I am assuming this is your posting ID. Is this the one that was "hijacked"?
...
The item was listed on @mandy7871 's account. It has been removed from the site, because of the hijacking most likely. I found a cached copy of it from before it was removed. Although this page says it sold for $950, the listing does show up in Terapeak, which confirms that it actually sold for $19.
cached page: https://www.ebay.com/itm/276223099576
