Here's the situation: I sold a pair of sneakers a few days ago and I listed the item as "new without box". I had re-laced the sneakers, but never tried them on. The insoles of the sneaker still has the original size stickers. The sneakers were delivered to the buyer and now he is sending me pictures of the insoles, showing 3 small hairs claiming that they are dirty and have been tried on. He is demanding a partial credit or threatening me by opening a claim in the resolution center. My listing stated clearly I accept to returns, refunds , or exchanges, but based on other posts it doesn't matter since ebay's TOS supersedes what I state. I refunded the buyer 20%, not including taxes and shipping, did I do the right thing?
