If you want to succeed on eBay, drop-shipping is a risky way to go. (Or if you’re doing retail arbitrage—where someone buys your item and you turn around and buy it thru another retailer to be sent directly to the customer—that is not allowed on ebay).
Your feedback tells the story of why you are Below Standard. You are not fulfilling orders, and there are some quality issues with your items. The other posters are correct about the lack of control you have with the drop-shipping business model. If your supplier fails anywhere in the process of fulfilling orders, you get the blame.
In your descriptions, you state you only take PayPal for payments. This is incorrect. Under Managed Payments, PayPal is no longer the payment processor for sellers. Buyers can use many methods to remit, including PayPal.
But having that outdated PayPal blurb tells me that your listing is likely just copied from somewhere else. Which is allowed under most circumstances, but doesn’t work to your benefit when copied listings are not updated.
You need to get on top of your supply chain. And importantly, address buyer concerns, like refunds, in a timely manner. Your business has gotten away from you and you need to establish control over the selling process if you hope to be successful on eBay. Adding more drop-ship listings at this time could be disastrous and only amplify your current problems. If you have products on hand, list those instead. Try a loss leader strategy to attract immediate sales.
Good luck to you moving forward. Hope your situation improves.
