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Hello, my account was suddenly suspended , MC011 We restricted your account

I sold $8800 worth of items in 3 months and had no negative and returns during that time. However, 10 minutes ago, the entire list was suddenly deleted and the account was suspended. I sent an email and am waiting for a reply, what could be the cause? Recently, the sales limit has increased, so I have listed slightly more expensive equipment.

 

 


Restoring Selling Eligibility: Action Required

We have restricted your account because we have detected activity that we believe poses a risk to our community. 

This limitation means: 
- Your selling privileges will be temporarily restricted. You may not create new listings or modify listings posted on our site. Additionally, new accounts cannot be registered at this time. 
- If you are a seller participating in managed payments, future payments will be held. Once the restriction is resolved and your account is restored, you will begin receiving payments again.
- Some of your listings may have been deleted. You can find details about all removed listings below. 
- Any fees paid or payable for closed or hidden listings will not be refunded or credited to your account.

To get help removing restrictions on your account, you need to:
- To resolve any unresolved issues, please contact us at the email address associated with your old eBay account.

 More specific details are provided below.

After completing these requirements, please reply to this email and we will review your account. We may ask you to provide additional information during the review process. 

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4 REPLIES 4

Hello, my account was suddenly suspended , MC011 We restricted your account

@kyso8485 

 

Because they said “- To resolve any unresolved issues, please contact us at the email address associated with your OLD eBay account.”, it looks like eBay thinks you have (or had) another account. 

Have you had another account in the past?

Message 2 of 5
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Hello, my account was suddenly suspended , MC011 We restricted your account

@dryophelia 

I have my father's account 

daddy also ebay seller

I created a new ID to take over my father's work

 

Message 3 of 5
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Hello, my account was suddenly suspended , MC011 We restricted your account

You created a new account? What happened to the old account? Was it suspended? If so, that’s why you’re having issues now. You’re not allowed to open new accounts to circumvent eBays suspension. 
You’re also not allowed to use someone else’s account. That could be the issue.  

Message 4 of 5
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Hello, my account was suddenly suspended , MC011 We restricted your account


@kyso8485 wrote:

@dryophelia 

I have my father's account 

daddy also ebay seller

I created a new ID to take over my father's work

 


Can I ask how old you are?

********************************************************************
I have been imported from Australia and this is my posting ID
Message 5 of 5
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