Hello, I have a problem with buyer.

[pesa_9324]

Hi 

I have problem with buyer madam from Italy. She bought notebook from which was perfectly fully working I had picture and was perfetcly packed. I send it and today she opened return request that notebook is not working and is damage. 

1, It is not true that it was damaged when I sent it

2, It was in For Parts or not working because on the laptop has been repaired motherboard.

3, In description I had NO RETURNS.

She want full refund but she is not able to send normal photos of the notebook. 

I think she just realised that it is lots of money which she paid and want them back. 

But I am afraid also. 

Can you please help me how to resolve this problem ? 

Thank you

[dentalrprtek2012]

Crazy isnt it. Ebay is all about buyers cant understand why we can even post no returns. Ebay should just note to buyers if you want to screw over our sellers please do so. As soon as seller does not do exactly what you tell them to do contact us and we will refund in full in the very odd case that we cant help you please contact you CC company just tell them NAD and we will refund you in full and let you keep the item. Happy shopping.

[pesa_9324]

I am little woried that I will pay her she wants 55 euro for shipping and all I will get is box full of rocks

[gjs_16]

I would not send money, buyer can keep that, play dumb, you get no item, case times out, buyer escalates, eaby refunds.

Do you have a way to purchase label for her, then send image of label to her through messages?

She can print label that way.