Today, I received and then declined an offer for $30 on a list price of $42.99 from a US buyer. Thinking the matter was finished, I went about my day to discover moments ago the item was purchased for $35 by same buyer AFTER the offer was declined and without further offer or communications with that buyer. I have no agreement with eBay to lower my prices or for eBay to accept offers on my behalf. "Erica" CSR has no idea what happened. Listing department has no idea why this happened. I am awaiting comment from buyer.
Today, I received and then declined an offer for $30 on a list price of $42.99 from a US buyer. Thinking the matter was finished, I went about my day to discover moments ago the item was purchased for $35 by same buyer AFTER the offer was declined and without further offer or communications with that buyer. I have no agreement with eBay to lower my prices or for eBay to accept offers on my behalf. "Erica" CSR has no idea what happened. Listing department has no idea why this happened. I am awaiting comment from buyer.
didn't you already post this with a different ebay id?
Today, I received and then declined an offer for $30 on a list price of $42.99 from a US buyer. Thinking the matter was finished, I went about my day to discover moments ago the item was purchased for $35 by same buyer AFTER the offer was declined and without further offer or communications with that buyer. I have no agreement with eBay to lower my prices or for eBay to accept offers on my behalf. "Erica" CSR has no idea what happened. Listing department has no idea why this happened. I am awaiting comment from buyer.
didn't you already post this with a different ebay id?
Well, that is a shame. I don't see an item (under this ID) that was listed for $42.99, but hope that a $35 offer on it will work.
I see that you are "awaiting comment from buyer", and hope (for you) that you aren't considering an 'Out of Stock' Cancel. But if $35is a deal-breaker, you get two OOSs a year... so you can use one. I'd be stingier with mine, but that's just me...
Their is a lot of info missing here & I highly doubt that eBay just changed your price so coincidentally as the buyer was looking at it. Regardless of what happened, if you can't accept an offer that's ~19% off without making a profit then you either need to change your business model or source your items at a better price. Cash flow is extremely important and the fast nickle will always beat the slow dime. Accept the offer and make the sale. You made money... Stop complaining. I accept offers every single day that are sometimes less than my 30% off coupon that I have. A lot of buyers utilize the 30% off coupon but sometimes I get offers that are even lower and I still accept because I'm making a profit and it drives sales/velocity. Good luck.
Your scenario is a very rare scenario which most of us haven't confronted in our ebay days. Are you sure you didn't have an auto accept at $35 or auto enable offers feature triggered in the listing?
If they paid $35, then I would go ahead & ship. Don't cancel the order.......you don't to cancel too many orders because the platform will flag your seller account.
My guess is there was an auto accept set. I noticed in the past I had to really really double check settings as it would seem to default. Is $8 really worth causing a bad experience for a buyer or canceling a sale over? How do you think they would view you? My recommendation: just ship this one out and learn that you need to either not accept best offers or really really really double check all settings to avoid this again.
In my opinion, you really should not be asking a buyer for comment. Some buyers do not even realize Ebay is made up of individual sellers. We should try to create a nice and seamless experience for all buyers. Not sure what you asked them for comment about, but if you are reaching out to a buyer and asking them how they were able to get a $35 price accepted, that would be wrong and in my opinion, out of place and odd for a buyer to see.
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