Looks like we have a lot in common (started on eBay only a year apart, very small stores, categories that include pre-owned jewelry). But that just makes me very puzzled about what happened with this bracelet. If it was something like a big glass object that you broke while trying to retrieve it from a crowded shelf full of inventory, that'd be understandable, but there are few things easier to safely store and access than jewelry.
Here's my rig.
I suspect some jewelry sellers would say this is toward the "crappy" end of inventory storage strategies, and sometimes I do have to dig around in there quite a bit to find a piece when it sells ... and sometimes I get flustered and aggressive with the digging. 😬 It's also "not rare" for me to drop a piece. But it takes worse abuse than that to actually damage jewelry.
I especially can't imagine what you mean by "for the bracelet was defective." That word is usually reserved for brand new items that don't function properly (or are dangerous) because there was a flaw in their manufacturing, like when a baby car seat or hair dryer or whatever gets recalled, when they are deemed "defective." Not used jewelry. But okay let's say you just meant "damaged" - When and how did it get damaged? WHAT WAS the problem itself -was the bracelet totally unwearable?
And maybe the biggest question of all: did you ASK the buyer if she wanted to cancel, or just do it? It sure looks like you just did it, and left her baffled about why. You say you did "communicate" with her, but if you were as cagey and cryptic with her as you were in this^ post, no wonder she was so angry! If I had a seller pull this on me, I would feel like they only regarded me as characters on a screen, not a real person. And if they only gave me "defective" as their reason for cancelling, I'd suspect that was a LIE, and they just didn't want to admit the real reason (I can think of several).
