03-09-2023 08:14 AM
Yesterday 7 of our orders showed up with the handling time being completely ignored and even though 1 day handling time, came up as 0.
Today it looks like it's worse and 40 of our orders are having the issue.
All of these below orders are items with 1 day handling time that were ordered yesterday... What's going on?
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09-16-2024 10:12 AM
@wastingtime101 wrote:
@morphius135 wrote:I went into shipping and saw we can finally change handling time to some period longer than 3 days. That's needed for larger freight items you have to privately set up carriers for. Whenever I click 7 or 10 days for handling time the shipping window just resets to blank/none.
You can set anywhere from same business day handling time up to 40 business day handling time. That's not new. It's always been that way (except the 40 biz days was previously max 30 biz days, but even that change was at least 2 years ago).
If you're running into problems setting your handling time @morphius135 I suggest starting a new thread rather than piggybacking on an old issue from 18 mos ago that was specific to a different seller's account. You'll get more relevant advice that way and less confusion will be caused as people won't start responding to the original poster of this discussion instead of you.
For the record, the issue I raised here still persists for us.
In my research I found that based on which old "Guaranteed Delivery" system you are on, there's TWO shipping systems that are STILL ACTIVE on eBay (even though Guaranteed Delivery was removed from the settings pages, the systems are STILL ACTIVE!)
If you were on Handling Time Guaranteed Delivery, that is the "eBay default" shipping system.
If you were on "Door to Door Guaranteed Delivery", you are now on a bugged/glitched shipping system, and it it's been so long that it doesn't seem that any of the developers at eBay are even aware of this.
TLDR: eBay didn't properly removed Guaranteed Delivery, and if you were on Door to Door, you are stuck on a different shipping system than most eBay'ers and have glitches that may never be fixed.
09-16-2024 10:20 AM
Good info @zamo-zuan - thank you.
09-16-2024 12:09 PM
Hi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.