eBay

chaosoftime · ‎03-17-2024

Good evening

I was wondering if anyone had any advice I could use regarding a payment dispute that is now on week 10? The buyer had already tried to do a return after 30 days, which Ebay immediately denied. The buyer then placed a payment dispute with their financial institution. I immediately disputed that claim as well and here we are 10 weeks later with no resolution. I have talked to several support reps who state there is nothing they can do and the best I got from the last one was a promise to escalate the matter. Is there anything else I can do? It really kind of seems like there is no true time limit on these matters, which honestly sucks.

Thanks!

lakefor94 · ‎03-17-2024

The call center agents can't escalate squat when it come to a bank chargeback.

It is wait and see as the bank will act when they get ready. Nothing we can do as a seller at this point.

Posting ID

robbie31415 · ‎03-17-2024

eBay is just a bystander in this situation.

The buyers bank is who reviews and makes a decision.

Some are fast and some are long.

dbfolks166mt · ‎03-17-2024

As everyone already state this is out of eBay's control. You didn't provide a lot of information on the reason for the initial eBay return request or the reason used on the chargeback. However, eBay does provide some seller protection in the event of a chargeback but it is very limited and specific. Just in case the bank does not rule in your favor you may want to review the following.

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293

isaiah53-57 · ‎03-17-2024

@robbie31415 wrote:
eBay is just a bystander in this situation.

The buyers bank is who reviews and makes a decision.

Some are fast and some are long.

"eBay is just a bystander in this situation."

Thats probably the truest statement I've ever see you post here.

Yup, even though they are the ones contending with the buyers bank on your behalf, in our opinion, they might as well be a "bystander" - I'm not sure I have ever seen anyone post that the site was able to settle a chargeback in the sellers favor, unless it was "dont recognize charge" and even then, you may have to fight with them to honor it.

Had several chargebacks when we were with PayPal - They literally won every single one and we had to do virtually nothing - Thank you PayPal.

That reminds me of a joke " Why did the chicken cross the road? ... To prove to the skunk that it could be done"

hautaviita · ‎03-17-2024

How insane ebay is to let this happen. Its easy to let the banks open case,ebay holds money and nothing you can do. Yes i have written letter to locale Police sherriff department in Alagany Georgia.I havent heard anything yet.

Why hold my money,when they can chargeback anytime? This is definately scam ,and ebay knows it but lets it happen.My case ,item shipped, had tracking on it.Item was received, person left me positive feedback,then two weeks later decided to pull this scam .Ebay says they cant do anything? Yeak they can,lock out the people doing this.Place restrictions on these people as soon as they try this. Im mostlikely out my 50 dollars ,tracking means nothing going on .One thing i have noticed with all the theft,missing mail,unpaid for purchases,or people that ask weird questions, The person on the buyer end,has little feedback in last 6 months,but more past 6 months,so are these buyers ,hacker scammers taking over old accounts,? Ebay has been hacked many times.

Soon after 25 years,i will just delist my site and sell at local market,make same with no thefts.

Hautaviita

sdneped · ‎03-17-2024

@hautaviita wrote:
How insane ebay is to let this happen. Its easy to let the banks open case,ebay holds money and nothing you can do.

Yes i have written letter to locale Police sherriff department in Alagany Georgia.I havent heard anything yet.

That @hautaviita is because Alagany Georgia is fictional -- it doesn't exist.

What's a good cream to apply on Blackpink in your area?

siamjane8 · ‎03-17-2024

A buddy of mine who posted here about his situation got scammed out of 1800 Dollars. Person kept the item for 25 days then opened a return stating that the item was scratched. My buddy ( a full time power seller with 4 accounts) instantly provided a prepaid return shipping label through eBay but the buyer never returned the item. 3 months later the buyer did a fraudulent chargeback that was against all eBay policy. 2 months later, after losing the bank chargeback, eBay reps basically told him to pound sand and kiss the 1800 goodbye..... All the while- the buyer who pulled the scam kept the item and is still an active buyer AND seller on the site!

Chargebacks are becoming like a pandemic on eBay, because they refuse to back their sellers. This was never an issue with PayPal for 18 yrs!

He is so disgusted with eBay that after 22 years selling on this platform/full time the last 12 yrs, he is paying aweb designer to start up his own website. He realized that ebay is not a partner like they say. He has over 15000 active unique listings and sells upwards of 45,000 dollars a month on a platform that would rather lose his business than protect it from scammers!

dbfolks166mt · ‎03-17-2024

A buddy of mine who posted here about his situation got scammed out of 1800 Dollars. Person kept the item for 25 days then opened a return stating that the item was scratched. My buddy ( a full time power seller with 4 accounts) instantly provided a prepaid return shipping label through eBay but the buyer never returned the item. 3 months later the buyer did a fraudulent chargeback that was against all eBay policy. 2 months later, after losing the bank chargeback, eBay reps basically told him to pound sand and kiss the 1800 goodbye..... All the while- the buyer who pulled the scam kept the item and is still an active buyer AND seller on the site!

Chargebacks are becoming like a pandemic on eBay, because they refuse to back their sellers. This was never an issue with PayPal for 18 yrs!

He is so disgusted with eBay that after 22 years selling on this platform/full time the last 12 yrs, he is paying aweb designer to start up his own website. He realized that ebay is not a partner like they say. He has over 15000 active unique listings and sells upwards of 45,000 dollars a month on a platform that would rather lose his business than protect it from scammers!

There are thing that eBay could do but simply refuses to do because it takes resources and would cut into the bottom line. Under the quasi parameters of the current federal laws the chargeback guidelines are ambiguous to say the least. A chargeback is supposed to be a last resort for a consumer and they are supposed to exhaust any business alternatives before opening a chargeback.

EBay protects the buyer under the MBG that generally always favors the buyer but they may have to return the item. The chargeback route is the path of least resistance and the buyer generally does not have to worry about returning the item. Sure the seller can take the buyer to small claims court but often the seller and buyer are separated by a significant distance and the seller would spend more trying to recover the funds, or item, than the item was worth.

farmalljr · ‎03-17-2024

@chaosoftime wrote:
Good evening

I was wondering if anyone had any advice I could use regarding a payment dispute that is now on week 10? The buyer had already tried to do a return after 30 days, which Ebay immediately denied. The buyer then placed a payment dispute with their financial institution. I immediately disputed that claim as well and here we are 10 weeks later with no resolution. I have talked to several support reps who state there is nothing they can do and the best I got from the last one was a promise to escalate the matter. Is there anything else I can do? It really kind of seems like there is no true time limit on these matters, which honestly sucks.

Thanks!

I don't know anything to speed up the process, but I am willing to bet you will 100% lose the dispute and have to pay the $20 fee to lose it. The buyer asked for a return, you refused. Most card companies expect merchants to take stuff back, up to 180 days later under certain circumstances. If you don't, it will be grounds to award the card holder in the dispute.

I'm not saying you did anything wrong, you followed the policy. But just because you did, doesn't mean you will win the dispute. Much as that may suck, it's just how it works. Do yourself a favor and add that buyer to your block list, if you haven't already.

dbfolks166mt · ‎03-17-2024

I don't know anything to speed up the process, but I am willing to bet you will 100% lose the dispute and have to pay the $20 fee to lose it. The buyer asked for a return, you refused. Most card companies expect merchants to take stuff back, up to 180 later under certain circumstances. If you don't, it will be grounds to award the card holder in the dispute.

This will be an interesting one. OP did not state the reason the buyer used on the initial eBay request for return nor what the buyer used as the reason for the chargeback. If it was NAD no doubt seller will likely loose the chargeback but whether they loose the money and $20 fee is not so clear cut.

Under the current laws surrounding chargebacks the CC companies are not concerned with the logistics or the return of an item only the financial processing aspects of a transaction. Most CC companies do not require a cardholder to return the item before they refund, or remove the charges, to the cardholder for the transaction.

I'm not saying you did anything wrong, you followed the policy. But just because you did, doesn't mean you will win the dispute. Much as that may suck, it's just how it works. Do yourself a favor and add that buyer to your block list, if you haven't already.