HELP! with return request

[sandytexas1961]

I just had a return request from someone who I think may have filed SNAD.  As you can see, I responded by showing her that the listing did indeed note the expiration dates.  But is this enough for customer service?  Should I just go ahead and pay for the label and let her return this without any further action, or should I call customer service and explain that while I accept returns, it should be on the buyer's dime, not mine.  Note: my message is first, hers follows. 
Any advice welcome!

Here's what happened

Aug 28

You sent a message

Message

HI, I received your request for a return due to a problem with the item. Here is the exact wording from the listing: Two bottles of Hydroderm Original age-defying wrinkle serum. both sealed. Each is 1 fluid ounce or 30 ml. The bottom of one box is torn. One expired 1/2017. One expired 2/2017. This clearly states that both are expired, so this is not a return for a defective product. I did not deceive you in any way (you can go to the original listing and read this for yourself if you like). I do have a policy that accepts returns for any reason (or no reason at all), but that return policy says that the responsibility of the buyer to pay return postage and to return the product in the same condition in which they were mailed. (sealed). Do you plan to return these items?

Aug 28

The buyer (4everlookn) created a return (5063353551)

Reason for return

Doesn't work or defective

Comments

these items are beyond their expiration date. I did not realize his until I opened the boxes, to put the items in my vanity. Clearly printed by manufacturer, on the bottom of one is exp 0117 and the other exp 0217. Had she posted this information I might have bid, not sure, as there was another bottle for sale by another seller that truthfully noted their hydroderm was expired and there were 0 bids on that item. I would never have paid this price for these had the seller noted that they were expired.

[castlemagicmemories]

[craftysandy1961]

Thank you all for your helpful comments. When I was researching whether to sell these (which I bought for myself at great expense but ended up not liking -- no dumpster diving involved and stored inside my home since I got them -- I found that many people were selling these expired (and only by months, not years). I have previously sold one of these with zero complaints and positive feedback. I will just accept the return and do the refund when I get it, but I was annoyed by the tone of her comments which were totally unjustified. I did not "hide" the expiration date, but noted them right in the listing (which is the same way that other sellers have done).

I sell very few cosmetics, so I hadn't looked at the ebay policy, so I thank you for bringing it to my attention.

[emerald40]

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@craftysandy1961 wrote:
Thank you all for your helpful comments. When I was researching whether to sell these (which I bought for myself at great expense but ended up not liking -- no dumpster diving involved and stored inside my home since I got them -- I found that many people were selling these expired (and only by months, not years). I have previously sold one of these with zero complaints and positive feedback. I will just accept the return and do the refund when I get it, but I was annoyed by the tone of her comments which were totally unjustified. I did not "hide" the expiration date, but noted them right in the listing (which is the same way that other sellers have done).

I sell very few cosmetics, so I hadn't looked at the ebay policy, so I thank you for bringing it to my attention.

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Just because the other sellers did it does not make it right.  And she was very justified in her comments, imo.    Be glad she did not report you to ebay.

When you purchase from a store do you flip over every item to make sure it has not expired - or as a buyer do you rely on the seller that he knows enough not to knowingly have expired items on his shelves?