eBay

threequarterperformance · ‎01-19-2019

So this is a first for me. After years of selling on eBay.

A few days ago I sold a very expensive jar of face cream to a buyer for $170.00. There were no messages, questions or best offers. It sold through buy it now. I shipped it the next day priority with signature confirmation.

24 hours later I get a message almost illegible and with bad spelling. The message reads more or less about the type of face cream I sold. I told the buyer that I had already shipped the item and it’s on it’s way. That they will receive the exact item in the photo.

Now im getting messages claiming it was falsely listed and that I didn’t type certain words into my listing title. So I respond saying that if it is indeed the wrong product at the fault of my own I will accept a free return. And off they go with nasty messages....

I head over to a PC to see this characters “feedback left for others” unfortunately the eBay app doesn’t allow viewing of this. I counted multiple negatives, strange positives that could be misconstrued as blaming other sellers for the death of her dog. There were a few false positives left by other sellers with power seller status, at their risk to basically warn others. Threats and supposedly the buyer called police. She claims many of her purchases are “counterfeit”

So here I am kicking myself. For not reviewing this feedback prior to shipping. If she is not scamming me I’m sure this will result in my first negative.

So she continues to message me and wants her money back NOW! She doesn’t want to have to go to the post office to return it when it arrives. So basically she’s requesting a refund before it gets there!

After seeing it tracked into Manhattan (I’m in Queens) I decided to go online and request the package get intercepted back. It qualified but hasn’t had any updates besides bouncing around to other distribution centers.

I wanted to be relieved that I avoided this nightmare but now I fear a failure through the interception.

My question to other sellers is - What is the success rate of intercepted packages? Has anyone used this last minute?

Will ebay be kind to possibly remove the negative coming my way?

I’ve lost sleep and extra money from this nightmare. My fear is that she will recieve it and either open it rendering it of no value or return a counterfeit item in its place. It’s marketed at a value of over $300.00.

myangelandmyprincess · ‎01-19-2019

@jennzet-0 wrote:
Yes, but as the OP said at least that small package will not be left unattended all day on someone's front stairs.

They also said sometimes they don’t mention it until after the sell. If it’s going to be sent that way it should say upfront. Sometimes sending it like that when it’s unnecessary is really more problem causing. Unless the buyer wants signature confirmation to prevent it from being left i wouldn’t add it. It protects the buyer not the seller and not all buyers appreciate it being used

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

rainbowcolorz · ‎01-19-2019

@tunicaslot wrote:
@rainbowcolorz wrote:
@tunicaslot said: I see many new IDs on the boards - I think it reflects more on the volatility on these boards and regular posters are making new IDs to remain anonymous while still trying to help out the other Ebay sellers and buyers that come here with problems. It doesn't mean they are new to the boards.
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And the reason a regular poster would make up a new ID to remain anonymous would be? Especially if they are a regular poster (even a poster/seller) who has helped a lot of others who've come here asking for help. Those are posters whose info and advice I look forward to and trust.

I did see one new ID created today who called something I said asinine. lol

You'd have to reach out and ask someone with a new ID as to why they changed it. There are many posters here with multiple IDs and when a new one pops up - I usually figure it out eventually. As I said there is a lot of tension here - they may want to stay out of the firing line.

Hmmmm ... so, you're saying the new IDs created just today, such as the 1 who came here to tell me my comment was asinine, is a regular who simply changed their ID? lol

OK, so perhaps it's a regular seller/poster and they're afraid (all of a sudden) of showing their true selves. lol

I can't understand why 1 person would need more than 1 ID to post here with. I'm pretty sure eBay knows all of their IDs.

In any event, I do hope the intercept goes well and the OP doesn't have any problems with her buyer.

threequarterperformance · ‎01-19-2019

Ok, I get that I was misinformed about the signature confirmation. After countless lost items, scams, and calls to eBay that was how I was informed. I was just asking about an intercept in this post. Can this thread just stay on the topic of my intercept question please?

rainbowcolorz · ‎01-19-2019

@threequarterperformance wrote:
I have started adding confirmation signature after some unauthorized credit card scams on a few big ticket items. I was told by eBay that the case was more in my favor because I added along the signature requirement. I always let my buyers know either in the listing or after the sale is made. I get it can be a headache to be home to sign for a package. I just do not want a small $170 item sitting on someone’s steps either.

I would have no problem with signature confirmation if I read it in a listing first, before I bid/bought the item. For those who may be disabled (for example), and may have been at the doctor's office when the mail came, having a pink slip left in their mailbox saying they need to go out the next day or so, to the P.O. just to sign for it, could really be a problem. Unless they have an awesome mailman like mine.

myangelandmyprincess · ‎01-19-2019

@threequarterperformance wrote:
Ok, I get that I was misinformed about the signature confirmation. After countless lost items, scams, and calls to eBay that was how I was informed. I was just asking about an intercept in this post. Can this thread just stay on the topic of my intercept question please?

Just trying to help prevent any future issues caused by the misinformation you were given.

I don’t think anyone can help with the intercept. What’s done is done it either works or doesn’t.

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

tunicaslot · ‎01-19-2019

jenn - the OP doesn't have to upload anything. Ebay CS can see any messages that have passed between the two of them - assuming she kept them through the Ebay system and if I emailed outside the Ebay system - I would never inform Ebay of that.

rainbowcolorz · ‎01-19-2019

@threequarterperformance wrote:
Ok, I get that I was misinformed about the signature confirmation. After countless lost items, scams, and calls to eBay that was how I was informed. I was just asking about an intercept in this post. Can this thread just stay on the topic of my intercept question please?

Your original post was very long and you made a lot of comments about a lot of different things that were going on, not just the intercept.

postingid2017 · ‎01-19-2019

At this point, there is no case. No sane being can demand a refund w/o having the product/item and/or returning product/item. However, should the buyer return the item not in the condition as it was received, then perhaps the OP will have a case against her. As long as she keeps each and every correspondence that the alleged buyer sent, the OP has a good chance of winning. Blaming others for the death of her dog is a bit unhinged. The buyer can also refuse the pkg which would make her BPP null and void - but right now, other than having the pkg recalled, there would be nothing that the OP can do.

siayan · ‎01-19-2019

@threequarterperformance wrote:
Ok, I get that I was misinformed about the signature confirmation. After countless lost items, scams, and calls to eBay that was how I was informed. I was just asking about an intercept in this post. Can this thread just stay on the topic of my intercept question please?

Once your question was basically answered the topic can fly in any direction and they usually do on this forum. Oh and if you question was not answered, the topic can fly in any direction. That's the way it has always been here.

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Prov 20:14 It is naught, it is naught, saith the buyer: but when he is gone his way, then he boasteth.

moo*cow*corner · ‎01-19-2019

----General Reply----
In my mind, if the buyer is demanding money back before the item is even delivered, that's a buyer requested cancellation. I'd recall the package in a heartbeat, depending on the value of the merchandise. An expensive product that can't be resold if opened and then returned would fit in this category for me.

Telling the buyer to just refuse the package is just wrong, IMO.

Additionally, I think that siggy delivery on some items is ok, even if under $750. Face cream left on a porch in the dead of winter can't be a good thing....freezing solid may just ruin it.

Déjà Moo: The strange feeling that I've heard this bull before...

pburn · ‎01-19-2019

@rainbowcolorz wrote:
Hmmmm ... so, you're saying the new IDs created just today, such as the 1 who came here to tell me my comment was asinine, is a regular who simply changed their ID? lol

I can't understand why 1 person would need more than 1 ID to post here with. I'm pretty sure eBay knows all of their IDs.

No, they're not changing their ids. They're creating new ids. Two different things. If someone changes their id, all data associated with the previous id moves with them. So, if I changed my id, you would still see my feedback score, the date I joined the community, all my posts, everyone I gave helpfuls to and received helpfuls from, etc., as it related to my previous id. People are, instead, creating brand new accounts that have brand new ids; hence the zero feedback, the recent date they joined the community, the low count of helpfuls given and received, etc.

As far as eBay knowing all of their ids, I don't think it's eBay they're concerned about.

pburn · ‎01-19-2019

@postingid2017 wrote:
At this point, there is no case. No sane being can demand a refund w/o having the product/item and/or returning product/item. However, should the buyer return the item not in the condition as it was received, then perhaps the OP will have a case against her. As long as she keeps each and every correspondence that the alleged buyer sent, the OP has a good chance of winning. Blaming others for the death of her dog is a bit unhinged. The buyer can also refuse the pkg which would make her BPP null and void - but right now, other than having the pkg recalled, there would be nothing that the OP can do.

Yes, I agree. I'm not sure why you posted this to me. I haven't mentioned a case in any of my posts.

artfri_73 suggested the OP take the buyer to court and file criminal charges. That's what I was responding to. My post you responded to said the OP cannot file criminal charges against the buyer.

I hope that clears up any confusion with my post, but, again, I'm not sure your reply applies to me. Maybe you responded to the wrong poster? I know it can get confusing . . .

rainbowcolorz · ‎01-19-2019

@pburn wrote:
@rainbowcolorz wrote:
Hmmmm ... so, you're saying the new IDs created just today, such as the 1 who came here to tell me my comment was asinine, is a regular who simply changed their ID? lol

I can't understand why 1 person would need more than 1 ID to post here with. I'm pretty sure eBay knows all of their IDs.

No, they're not changing their ids. They're creating new ids. Two different things. If someone changes their id, all data associated with the previous id moves with them. So, if I changed my id, you would still see my feedback score, the date I joined the community, all my posts, everyone I gave helpfuls to and received helpfuls from, etc., as it related to my previous id. People are, instead, creating brand new accounts that have brand new ids; hence the zero feedback, the recent date they joined the community, the low count of helpfuls given and received, etc.

As far as eBay knowing all of their ids, I don't think it's eBay they're concerned about.

Thanks, I actually meant ... why would regular poster (who has been helpful) create a brand new ID just to say something *I* (or someone else) said was asinine. Surely, I don't think they would be helpful on one ID and nasty on another.

But I guess anything's possible. lol

Anyway, I'm hoping to find out the OP got this whole thing resolved, got her intercepted package back and eBay doesn't allow that bad buyer to create any problems or leave her negative feedback.

turquoisetulips · ‎01-19-2019

Once your question was basically answered the topic can fly in any direction and they usually do on this forum. Oh and if you question was not answered, the topic can fly in any direction. That's the way it has always been here. siayan

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Yep , it's very common , so common it's been given a name ''thread drift '' . For years I was a member of an online political forum . I recall a thread [as just one example] that began about the U.S deficit and ended up in an argument about Aunt Jemima pancake mix .. Tulips . opps,, We will now return to our regular programming ..

vintagecraze50 · ‎01-19-2019

I would also call ebay on this item and report to them what is going on and have them look at the buyers account. This may be a buyer even Ebay does not want. LOL!!!