Hi,
I'm a US seller at eBay since Aug 2021. I started to actively list items in November and started selling items with no issue until I received a message from eBay on 12/13th that my account was restricted. They requested multiple documentation including my id, proof of address and invoice/receipt of items I've sold. I thought it was frustrating of the fact that they delisted all of my items but followed their rule since it was their process to avoid fraudulent activities. I've provided all documents right away and yet they sent another message to me with same exact request. I again, provided them with their requested documents. On 12/16th, I received another message from eBay stating I need to upload tracking numbers to all items sold. There were few items that I didn't so I uploaded all and responded back to them with proof. Then on 12/17th, they sent me another message stating all items must be delivered in order for them to continue processing the appeal. I waited a few days until all items were delivered, called and let them know that all items are now delivered. On 12/20th, they sent me another same message they sent initially on 12/13th requesting for copy of id, proof of address and receipt/invoice. I was frustrated of the fact that they're requesting for the same thing again which made me think that they're not really reviewing what I've sent. I called and complained multiple times came back with indefinite answer stating it is the internal department that reviews the documents and asked me to wait for 48 hours. Although it was already beyond my patience, I again uploaded their requested documents. On 12/21st and 12/29th they sent me another message asking for the SAME EXACT REQUEST once again! I called and complained about it again and they told me to wait because reviewing process can be delayed due to holiday season. On 1/2nd, this person from Trust and Safety team messaged me personally stating "Nothing to worry I will make a thorough investigation in your case details further. I've checked and I was able to verify that this case is being handled by our Trust and Safety Team.". I waited another week and called three consecutive days for follow up. All I heard from them was to wait 48 hours each time I called. On 1/22, I receive a message from eBay stating "We have reviewed this account history. We are committed to reducing both fraud and negative buying experiences on eBay. To maintain a safe marketplace, we sometimes restrict selling activity, end active items, or suspend accounts until an additional review can be completed. We have completed the additional review of your account and show that your account was originally restricted because it was in violation of eBay policy and your behavior posed a risk to the eBay community.
We understand that you may feel that the decision to restrict your account was unfair. We take your concerns very seriously. However, after reviewing your situation again, we have decided that your appeal will be denied, due to the nature of the violations. We have taken this action out of concern for the safety and integrity of the eBay Community. Due to eBay policy, we cannot provide you with more specific information.
We are sorry if you are unhappy with the decision not to reinstate your selling privileges. Although future emails from you will be read, we may not be able to respond."
Not really sure what to do at this point... I asked the reason for their decision, they said due to eBay's policy they cannot let me know the reason. I have not done any suspicious or fraudulent activities, provided to them with all requested documents. More than payment of $2,000 is held in my account due to the restriction. I even thought if I need to hire a lawyer to resolve this issue. Did anyone encountered any similar issue? Was it ever resolved? What happens to the payment held? So sorry for the long post but any advice will be greatly appreciated. Thank you.
albertabrightalberta
