HELP! I have a customer requesting a not as described return.

[midwestmerch17]

I have a customer that requested a not as described return. I want to know what options I have. Also...

(1) Do I have to refund the original shipping price?

(2) Do I have to pay for the return label?

(3) What are the affects on my account for this kind of return?

(4) If I have to refund the shipping price and/or the return label, how do I recoup the cost?

Please help!!! Thank you in advance for your reply!

[kensgiftshop]

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@midwestmerch17 wrote:

@kensgiftshop 

If the item is returned damaged, can you file a claim with USPS?

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Unless it's changed, return shipping doesn't come with insurance.

[caldreamer]

When customer opens "return request" (customer prints label on their computer).   You don't need to send customer anything.

[kensgiftshop]

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@midwestmerch17 wrote:

How do I send the buyer a return label? Can I do that through eBay?

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When you accept the return, you should have the option to have Ebay send them a shipping label.

[mtgraves7984]

@midwestmerch17 

eBay Money Back Guarantee policy << Tick and read through this. It explains how it works for all. Good luck.

[midwestmerch17]

Sorry I did not mention this earlier, would this make any difference in the eligibility of the return? This is word for word what I wrote in the item description: "Good, used condition. Note: The battery compartment door likes to randomly pop open. Selling "as is".". Since I said "selling as is" does that make a difference?

[chapeau-noir]

This is all explained in basic FAQs.

[soh.maryl]

ALL eBay buyers and ALL eBay sellers need to get acquainted with eBay's Money Back Guarantee for buyers, preferably BEFORE beginning to buy and sell here.  It contains some of the most valuable information that a buyer or seller needs.  

May I respectfully suggest you read it now? 

[toysaver]

"This Camera is tested and does work however, the battery door of this camera may have an issue where it pops open."

Sounds like an oxymoron.   If it pops open when taking a picture there is no picture.  You may not recoup your losses but consider your investment.  How much did the camera cost and what were the shipping and listing fees.   If it was an old broken item no longer used I'd consider the cost free.  

[ryry-jj]

Does "as is" make any difference...on eBay, "nope"

[caldreamer]

You refund the customer "after you receive the item".    If customer damages item and you are "out of luck" (EBAY will force you to give customer a full refund).  EBAY always rules in favor of the customer.

[midwestmerch17]

Thanks everyone for replying, it was a huge help!

[susanb1872]

Just something to consider when mailing electronics or cameras. When they get jostled around in transit (or thrown onto the conveyor belts etc), electronics can get damaged. So maybe it was working when you sent it but not when the buyer received it. And the post office will not consider a claim for that.

[midwestmerch17]

@susanb1872 

I think that is what happened, it got thrown in shipping and got damaged. To bad. 😢

[onefootflipper1]

If you don't have much money in that camera then you might seriously want to consider just refunding the customer. Do you want to pay return shipping to get a broken camera back?

So hard to judge things like that with electronics. Sometimes they have some random bit broken that you never tested in the first place (maybe one of the 47 inputs on the back of that stereo is dead), or the camera fails to format SD cards, or that VCR has a belt ready to snap the minute it fully warms up and your 3 minute test of it wasn't enough to make it fail. Or maybe the customer is lying or incompetent. 

My gut says that this problem is really the existing issue with the battery door.

Of course I have also had broken electronics magically stop being broken. I have a Disney cars 13" CRT tv set that was going into high voltage shut down after about 3 minutes. It sat on a shelf for 2 years before I finally was ready to crack it open and do some shotgun part replacement (that is when you replace everything likely to be causing the problem because the parts are cheap and you are not a real TV repairman), except that it stopped having the problem, works fine now, for hours. Doesn't shut down. Which means I can never trust to ship the darn thing out because I can't be sure it isn't going to revert to the problem the minute it gets to New Jersey and I can't ever be sure I fixed it if it isn't having the problem in the first place.