HALP - number of items sold disappeared from my listings!

[syruppancakeseggs]

I've had this for over a month and my seller rating is the same, nothing has really changed but now the number of items sold from my listings disappeared! This is a very useful feature for making sales for me, can anyone possible speculate why it has disappeared or comment if I can contact ebay when they are open to get it back!

[brandonsvsu]

I have noticed this off-and-on all day today.  Seems to be all listings of any kind.  Sometimes it doesn't show a link to the sales history (number of items sold) and sometimes it does.  Sometimes refreshing the page brings it back.

Whatever the problem, I hope they get this fixed soon.

[lite_corp]

This morning was on and off, now it is off for ever. Hopefully this is not permanent change. It is very useful feature for the sale and purchase..

[everdeals1]

Yep -- it's off now.  Calling customer service -- and they have no idea what I'm talking about.

[syruppancakeseggs]

Hey update for you and everyone else, by the way THANK YOU for posting 🙂

So the first person I talked to was unhelpful but I just tried again
Second person, and for all I know what he said was fluff to get me off the phone

but he said the tech team was informed and there was an active multi user case for this and he simply added my name to this sort of "investigation" he also gave me a reference number on my account incase I called back and got someone unhelpful later

All I can say is if you have 30 minutes of your day and care about this feature which helps us all to sell (and helps ebay make money... hello, ebay are you even there!!!) maybe call and go thru a couple agents until you find one (found it helpful to start by asking if they knew about the red text first to stop bad agents who keep asking "so what's the problem"/re-explain the problem) that can help and ask about the supposed tech team investigation or just complain and maybe we can get it back.

Please feel free to continue to gripe about this ITT

HELLO EBAY ARE YOU THERE????