Most of the phone reps are subcontractors in Utah. They are undertrained and have a quota to get through, so their main purpose is to get you off the line.
Instead of a phone rep, ask for Chat. This is written.
Since you seem to be fearful of speaking to someone with an accent, the written chat will take care of that problem.
More to the point, the Chat personnel are eBay employees and have more authority than the phone reps.
And you get a transcript, which you can re-read to see if what you think you were told is what you actually were told.
