I had a return request where the buyer bought headphones and felt that there we too tight, and then also complained about the price being much higher than what the manufactuer sells for 9I sold it for what ebay gets for it, so to be that's a non-issue). He claimed that there were unused, but as far as I am concerned an item is used as soon as its opened. I explained to him in accordance with ebay policy I will deduct a large amount from his refund for returning a used item which according to what the item condition policy says you can not do. Explained to him the money back guarantee does not cover buyer remorse. He somehow got the original return closed and opened up a case, and while it said the case doesn't effect my seller performance the only option is to give him a full refund which according to the policy he is not entitled to.
After complaining to ebay the rep tells me that they cover first time use and I can only take that deduction if the item arrives damaged or if they give me a different item. What??? The policy specifically says the item must be unused and it the condition I sold it in. There should be no grey area here. If it has to be unused it has to be unused period. As soon as a seal is broken, if it is a sealed item, it immediately becomes used. The first time I used this policy the rep was in line with my position, but now this rep tells me something different. The first rep even told me if they side with the buyer ebay is liable for that money, not me. What is the truth here?
