@mikeystoyz wrote:
Sent exact item which the person ordered.
They will not be sending me the item back as they filed an unauthorized use of their credit card through paypal. I have proof of delivery to the exact address so I will be winning that through seller protection. Would it be possible to get the negative removed? I mean if they filed an unauthorized use, someone else used their credit card.
Mikey…. Watch that date in PayPal. You are covered under PayPal's seller protection for a CC chargeback for unauthorized use provided you shipped to the address on file and it shows delivered (wait, it may not have to show delivered even... I'll have to look that up) ON LINE. In fact unauthorized use chargebacks are the easiest to win if you follow the rules
I'll try to make this story short, but it really isn't.
Another poster on the board claimed that they actually lost a case because they were no longer able to pull the tracking up. PayPal had delayed the dispute so long that tracking was gone on line. The purchase was from August, the dispute was opened in December and the post was probably about maybe 2 months ago. Several people commented that this was pretty nasty that PayPal had drug their feet until it no longer showed up.
Fast forward to me....
I get an unauthorized credit card use chargeback on December 17th from a purchase made in August.... Is this starting to sound familiar? I immediately look up the tracking and it still shows delivered. Time passes, time passes and after reading the post here on the board I check my chargeback and it is still open so I check the tracking again and sure enough, the tracking is no longer on line. I've actually had the post here on the board open and I call PayPal and speak to a CSR... actually it was WAY more confrontational that just speaking, this was some time in late February and I am HOT. I accused them of intentionally delaying the resolution until the tracking timed out as they had done with the other poster. I even read the other post on the board to her.
Then the CSR tells me that I'm not covered under seller protection at all because the chargeback was opened by a banking institution and PayPal's seller protection does not cover CC chargebacks. Well, gee golly... I just happened to have the policy up on my monitor on another tab and asked her to open it up on her monitor.... We read it together. I basically told her that she didn't know what she was talking about and needed to report herself to her supervisor as being in need of further training.
Generally I do not take things out on a CSR because I realize they are just following orders and have no power to "fix" things anyway. But in this instance I felt that the CSR did know what she was saying (PayPal not covering CC chargebacks) was untrue and she eventually admitted that I was right. I'm not really proud of myself, but I probably berated her for about 5 minutes for her attempt to deceive me. I told her that I thought she was just hoping I would go away and take what she said as gospel knowing I would eventually lose the chargeback. Well, after 5 minutes, maybe it was more like 10, I had run out of ways to tell her how despicable I thought she was and I hung up. I just figured that I, like the other poster, was going to get skewered with the chargeback and the $20.00 chargeback fee.
Imagine my surprise when March 20th I received notification that I had won the chargeback under PayPal's seller protection. It is my opinion (I have nothing else to go on) that I would have lost the chargeback if I hadn't called and made a major stink about the whole thing.
Watch your dates, check your tracking, call PayPal and let them know that you know the policy.
Regards,
