Regards,
It's been a while since I posted a "Giving credit where credit is due ..." thread but this one warrants acknowledgement! The chronology of the transaction and subsequent dispute as follows:
1. Nov 4, 2021: Buyer purchases an item
2. Nov 6, 202: Item delivered
3. Dec 13, 202: Buyer opens dispute
4. I respond to the Dispute
5. February 14: the Dispute is closed in Seller's (my) favor
The transaction was less then $ 50 but eBay had my back on this one. Due to the length of time of about 60 days for the dispute period I had completely forgotten about it. Having the dispute resolved in my favor I give eBay Credit where Credit is due!
jasmen@ebay, velvet@ebay , tyler@ebay
I have some questions and comments about this process, its the first one on the account since entering MP. As soon as I saw the eBay message and read the dispute resolution I tried to find the original transaction to see if the Buyer had left Feedback. Unfortunately, today is Feb 14, 2022 and the Seller Hub "See all orders" page only went back to Nov. 16, 2021 ... the purchase was made on Nov 4, 2021. Next I looked back through my FB profile but could not find the Member's ID on any Feedback that was left ... NEXT I went back to the Seller Hub Overview page and immediately noticed my FB count had dropped by 1 Feedback.
-If a dispute is closed in favor of the Seller is Feedback removed regardless of whether it is Neg - Neutral or Positive? In this case it would have been Positive
-In the Payment dispute details there is a link under the Order number on the right to see details of the transaction (first pic below) but the details (2nd pic below) do not show the Feedback status.
-It seems there is not enough historical information kept for Sellers with the current process. This dispute was about 60 days long, I don't know why the Buyer filed the dispute about 5 weeks AFTER the item was delivered AND after I suspect they left Positive FB that was ultimately removed. I would hazard a guess that since it was around the Holidays they were sensitive to any charges that they did not recognize right away and I do not know how the charge showed up on their bill. That part will remain a mystery.
-Would it be possible for the Dispute process to include the Feedback (absence or presence) of the Buyer?
-Does the dispute process include the ability to ADD additional information like any messages with the Buyer (back and forth) or the fact that they left FB? (its been so long I do not recall the original Dispute page and assume I uploaded the tracking number as part of the dispute)
Oops, forgot some "1"s in the chronology ... my mistake.
1. Nov 4, 2021: Buyer purchases an item
2. Nov 6, 2021: Item delivered
3. Dec 13, 2021: Buyer opens dispute
4. I respond to the Dispute
5. February 14: the Dispute is closed in Seller's (my) favor
