mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@chevymontecarlo88 wrote:
@reallynicestamps wrote:BTW- did you use Google Maps to see if the forwarder is actually at the site? They may have moved since your customer last used them.
But don't ship.
Really good advice. 👆
That really doesn't matter. It is a waste of time to do this. If they have a bad address, you cancel the transaction for a problem with the address, refund and move on. There is no need to make it any bigger than that.
@figgysfinds wrote:Hi
No need to worry, I have completed the transaction well within the time frame. I appreciate your help!
How did you complete it? Did you cancel the transaction? Did you ship it to the address given by the buyer? Did you correct the address and ship it?
What did you end up doing?
@chevymontecarlo88 wrote:
@mam98031 wrote:
👆That really doesn't matter. It is a waste of time to do this. If they have a bad address, you cancel the transaction for a problem with the address, refund and move on. There is no need to make it any bigger than that.
As a "Mentor" i would think you would give better advice than just quit and move on. Sometimes digging deeper on the reasons for problems can lead you to better results. (maybe a sale or a customer that appreciates the extra effort, aka customer service) You may be right short term but that does not mean you can't take time to at least try to understand the reasons. Some sellers may not have many sales so each one may be important to take a minute to look into. It's not required and may not resolve the issue.
IMHO
To do anything else is to set yourself up for trouble.
Certainly the seller should contact the buyer ANYTIME there is the need for a cancellation for any reason. Explain it to the buyer and offer them an alternative for them to purchase the item if you can.
But if the buyer responds with a corrected ship to address, it is NEVER in the best interest of the seller to go ahead and ship the current transaction to that address. In doing so the seller loses ANY Seller Protection they have on the transaction. And that is simply not a good thing to do. But if this is something you prefer to do, it certainly is your choice, I however would not recommend it.
That had already been covered. The post you are taking exception to is not a complete guide to how to handle this situation start to finish. So you are welcome to continue to pick the brief statement apart and if you feel you need to post a complete guide on how to handle this kind of situation, feel free. You have the right to do that.
Giving the OP advice was made more difficult by them not giving all the details in their first post. It took a few posts and the details came out little by little.
I am sorry you feel that you did not get all the info you desire.
All good. Sometimes replies can be taking out of context which can be misleading. If you respond to messages, its good practice to make sure its clear and precise for others. Your apology is accepted and now i feel complete. Thank you! Wearing the "Mentor Badge" comes with a lot of responsibility so its more important than just random users. You have proven to be the best of the best! If not some may contact the authorities for your actions.
PS> J/K Gotta have a little fun on the boards and was not trying to offend you. All good and hope you have a good laugh as well.
It always help if you read the entire board and not just certain posts. The OP was well advised by several posters. I am sorry you took one post as if it was the entire story or a complete guide to cancelling when there is a problem with the buyer's address. That remains true, but then my post was intended to be that. When a poster pieces out details, often the answer comes in pieces too. Lets not get carried away with ourselves here, there is no need for that.
@chevymontecarlo88 wrote:oh come on. I was only kidding and really did not want to offend you. I apologize. Your point is taken and i think we both could do better reading the entire posts without making assumptions clipped out of context. I really was just kidding with you and thought it would make you laugh. At the end of the day, we both are trying to help others with their experience with Ebay. I do agree with most of what you post and appreciate your opinions and experience.
I don't know you. I have no way of knowing your intention. I only can go by what you post. Over time we may get to know each other better. I did not clip anything out of context.
Thank you for your apology and as far as I'm concerned this is closed and forgotten. No big deal.
