albertabrightalberta | Volunteer Community Mentor
@naeem wrote:None of the options above give anything other than the buyers complete mailing address.
The amount of time allowed before "opening a dispute" has not expired.
Ebay suposedly sent them a reminder on day 2 and I sent a thank for your bid....on day3.
So it hasn't even been 4 days since the listing ended?
I looked at your sold items and it was sold on August 22.
Why are you so impatient?
@mtgraves7984 wrote:
@soh.maryl wrote:Why would you not just wait the usual 96 hours and then cancel, citing "buyer did not pay" as the reason?
It's somewhat hard to understand why a seller wouldn't activate the only good tool he has for a nonpaying bidder.
You know, @soh.maryl... you just blew my mind. My settings were at 'Automatically cancel unpaid items' and I had the '4 days' ticked, but now I don't know if they'd be cancelled like I'd like to see it done... with a UI strike imposed.
I'm changing mine back to 7 days, so that I can cancel citing 'Buyer didn't pay' on my own after 96 hours. Thanks! 😉
The buyer DOES get a strike with an automatic 4-day cancellation.
The following is a picture of the message I received on an unpaid item:
Note that ebay should update the notation on the message because a FVF isn't assessed until buyers pay so there's no FVF credit to be issued.
@naeem wrote:Impatient? I'll send them a message maybe the 28th. I sent them one on the 23rd thanking them for their bid. I'll wait until around the 30th or 31st to file unpiad buyer which creates a dialog since I can send a message along with the newly opened dispute. I want to sell this item to this buyer if at all possible. It is a hard to sell item and I have no problem allowing the buyer some time.
It doesn't work that way any more.
You can no longer open a dispute. When you file for a cancellation for non-payment, the order cancels/ends and buyer gets an NPB strike. There's no communication between buyer and seller.
And do NOT keep sending invoices. Each invoice you send extends the amount of time the buyer will have to make payment.
If it's this stressful to you to wait 4 days for payment, there's an easy solution! Stop doing auction listings and list FP/BIN with IPR. List the item at the price you're happy with and with IPR, it's not sold until payment has been made.
@mtgraves7984 wrote:
@nobody*s_perfect wrote:
@mtgraves7984 wrote: ... I thought the verbiage (under 'Preferences for items awaiting payment')... "If a buyer does not pay for an item they’ve committed to buy, you can set the transaction to automatically cancel after a selected timeframe."
That doesn't exactly say it'll be cancelled as non-pay, now does it? That's why it blew my mind...
Like so many of eBay's Help pages, that page about nonpayment is poorly organized and badly written. But after all, the whole page is about dealing with unpaid items.
Another clue lies on the site preferences page for buyer requirements, which offers: "Block buyers who caused x cancellations of unpaid purchases within x month(s)." IMHO the automatic cancellation would be included in the concept of "caused cancellations of unpaid purchases."
I tend to agree with you. Let's see if kyle@ebay thinks an automatic cancellation automatically creates a UI strike...
Hi @mtgraves7984. We're happy to clear up some confusion here. Our automatic cancellation does result in a UPI strike on the buyers account. We can see how it's not clear so we'll be sure to pass this along.
Elizabeth,
