Getting buyer contact information

[naeem]

When we go to advanced search we enter the item number of an unpaid item and the result is 

No exact matches found

We'd like to get the buyers contact information which used to be available in advanced search so we would have the buyer's phone number in cases where they have not responded to messages after several days.

How to get buyers contact information? Thanks.

I remember a situation some years ago when the buyer was absent for well over a week and from contact information we were able to get their address and sent them a letter in the mail and there were very understandable reasons why they had not responded. The letter to them got the item paid for and shipped

[soh.maryl]

Really thought the UPI strike came up automatically when you cancel, citing "buyer did not pay" as the reason.  It doesn't? 

[buyselljack2016]

I'm changing mine back to 7 days, so that I can cancel citing 'Buyer didn't pay' on my own after 96 hours. 

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If you change it to 7 days........................................   doesn't seem that you would be able to use "buyer didn't pay" at 96 hour mark.  One action seem to contradict the other 😊 

[slippinjimmy]

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@soh.maryl wrote:

Really thought the UPI strike came up automatically when you cancel, citing "buyer did not pay" as the reason.  It doesn't? 

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It does! I don't know where @mtgraves7984 gets the idea that is doesn't.

[slippinjimmy]

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@ebooksdiva wrote:

I would cancel the transaction after 96 hours citing buyer didn’t pay, get your fvf credited and relist.

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While cancelling after 96 hours for not-payment is the way to go there are no fees to credit if a buyer has not paid.

[buyselljack2016]

eBay provides me with the buyer's phone #.

I have no business knowing the buyer's mailing address until they pay.

In 22 years with over 10K sales, some non-payments, I have never, and never will "call" a buyer, and would never attempt to use their "address" for contact of any sort other than to send their purchase.

 as a buyer would cause me to be a bit alarmed.

[mtgraves7984]

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@soh.maryl wrote:

Really thought the UPI strike came up automatically when you cancel, citing "buyer did not pay" as the reason.  It doesn't? 

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Yes... the strike is enforced when I cancel with a 'Buyer didn't pay' citation. That's why I do it if I have a buyer who hasn't paid in 96 hrs.

But then I thought the verbiage (under 'Preferences for items awaiting payment')... "If a buyer does not pay for an item they’ve committed to buy, you can set the transaction to automatically cancel after a selected timeframe."

That doesn't exactly say it'll be cancelled as non-pay, now does it? That's why it blew my mind...

[mtgraves7984]

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@buyselljack2016 wrote:

I'm changing mine back to 7 days, so that I can cancel citing 'Buyer didn't pay' on my own after 96 hours. 

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If you change it to 7 days........................................   doesn't seem that you would be able to use "buyer didn't pay" at 96 hour mark.  One action seem to contradict the other 😊 

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Dang... I didn't see a contradiction. My thought was that an Automatic Cancellation on day 7 was a non-issue, since I would have manually issued the non-pay cancellation three days sooner than that... at 96 hours.

[mtgraves7984]

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@slippinjimmy wrote:

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@soh.maryl wrote:

Really thought the UPI strike came up automatically when you cancel, citing "buyer did not pay" as the reason.  It doesn't? 

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It does! I don't know where @mtgraves7984 gets the idea that is doesn't.

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Make no mistake... I didn't have the idea that it didn't. I knew that the manual (NP) cancellation creates the UPI strike.

I'd just never considered that an Automatic Cancellation at 4 days might or might not create one. The policy sure doesn't say it'll cancel as UPI. Do you know if it does if it happens automatically, @slippinjimmy? I'm truly curious...

[soh.maryl]

Feel free to wait as long as you want -- it's your transaction.

However, keep in mind that, after 30 days, you have no options.

Do you have a lot of buyers who wake up and remember that they have to pay after a certain length of time? 

[nobody*s_perfect]

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@mtgraves7984 wrote: ... I thought the verbiage (under 'Preferences for items awaiting payment')... "If a buyer does not pay for an item they’ve committed to buy, you can set the transaction to automatically cancel after a selected timeframe."

That doesn't exactly say it'll be cancelled as non-pay, now does it? That's why it blew my mind...

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Like so many of eBay's Help pages, that page about nonpayment is poorly organized and badly written.  But after all,  the whole page is about dealing with unpaid items.

Another clue lies on the site preferences page for buyer requirements, which offers: "Block buyers who caused x cancellations of unpaid purchases within x month(s)."  IMHO the automatic cancellation would be included in the concept of "caused cancellations of unpaid purchases."

[mtgraves7984]

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@nobody*s_perfect wrote:

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@mtgraves7984 wrote: ... I thought the verbiage (under 'Preferences for items awaiting payment')... "If a buyer does not pay for an item they’ve committed to buy, you can set the transaction to automatically cancel after a selected timeframe."

That doesn't exactly say it'll be cancelled as non-pay, now does it? That's why it blew my mind...

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Like so many of eBay's Help pages, that page about nonpayment is poorly organized and badly written.  But after all,  the whole page is about dealing with unpaid items.

Another clue lies on the site preferences page for buyer requirements, which offers: "Block buyers who caused x cancellations of unpaid purchases within x month(s)."  IMHO the automatic cancellation would be included in the concept of "caused cancellations of unpaid purchases."

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@nobody*s_perfect 

I tend to agree with you. Let's see if kyle@ebay thinks an automatic cancellation automatically creates a UI strike...

[naeem]

How are you getting the buyer's phone number?

We have no intent to call our buyer. But as mentioned earlier years ago in advanced search we could get the address and phone. Very importantly was that the byuer "was notified" that we had requested their contact info.

The was a tool of sorts in that the buyer knows we have the number and we might call, and they go ahead and pay as maybe they have forgotten. Or they send us a message on why they need more time or can't pay.

Them knowing we had requsted address and phone through Ebay was a "prompt" to the buyer to do something. Pay, request a cancel, etc. On this specific item and buyer we will not start unpaid dispute until after 7 days. Another gesture on our part to give them the time they need. 

[soh.maryl]

Just curious, if you plan "to give them all the time they need", then why do you need to call to remind them?

As others have mentioned, many buyers wouldn't be happy with a phone call reminder.  

[sextons-sweet-deals]

You're just wasting your time!

You will not see the buyer's information anymore until they pay for the item. 

Best you can do is select 'contact buyer' and send a message. If the item is past four days unpaid, just cancel due to non-payment, relist, and entertain if you want to block the buyer. 

[nobody*s_perfect]

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@naeem wrote: ...  years ago in advanced search we could get the address and phone. Very importantly was that the byuer "was notified" that we had requested their contact info.

The was a tool of sorts in that the buyer knows we have the number and we might call, and they go ahead and pay as maybe they have forgotten. Or they send us a message on why they need more time or can't pay.

Them knowing we had requsted address and phone through Ebay was a "prompt" to the buyer to do something .... 

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Instead of setting up an indirect threat, why not just use eBay's message system to send the buyer a friendly reminder that their item is all packed up and ready to ship as soon as it's paid-for?