I sold a $60 vintage phone to a buyer in Buenos Aires via eBay Standard Delivery. The tracking said it was delivered and picked up by an individual at Carol Stream on February 3rd with no updates beyond that date. Luckily, the buyer was very cooperative, and we discussed the usual process of how eBay delivers packages internationally, and that they can file an INR claim if they don't see any tracking updates in a week.
Later on, they did file an INR claim, and I provided my tracking information in response to the case. I asked eBay to step in and determine what was actually going on with the package. eBay sided with me at first with a CS rep saying that I had shipped the package professionally and that the tracking said it was delivered. However, two days later, they switched in favor of the buyer and added a defect on my account because I did not offer the refund that was agreed upon. However, I did not make such messages that I would agree to the buyer's refund request. All I said was that they can ask eBay to step in if their package gets lost on the way.
What should I do?
