Fortunately, it doesn't happen to me that often, but often enough I have a template. Feel free to borrow and edit as needed.
It's helpful. It's going above and beyond helpful. But also with each successive statement, just keeps pushing the narrative of 'if it says Delivered, this is not my problem.'
If they message first, before submitting an INR (Item Not Received): I send this reply.
If they submit an INR without messaging, I first send this message and then add the Tracking info to the INR that shows Delivered.
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I understand you are indicating you have not received your package that tracking # [TRACKING NUMBER] shows as Delivered. Could it be possible the order was placed with an old address? From the order, your package was shipped to:
[ADDRESS FROM ORDER]
If this is your current and correct address, then other possibilities can be it was picked up by another member of the household. I'd recommend checking to see if someone else in the house has picked up your package. You may also wish to see if a neighbor picked it up either by mistake or intentionally, thinking your package was at risk of being stolen.
Sometimes, it, unfortunately, happens that a USPS mailperson ends up behind in their route and scans a package Delivered at the end of their shift but ends up delivering it the next day. Now, they are absolutely not supposed to do this, but it does happen, so it may arrive tomorrow or the next business day.
Next, at the time of the Delivery scan, the GPS coordinates of where it was scanned as delivered are recorded. You could take your tracking number to your local post office, and as the recipient of the package, would have the right to request they give you the coordinates of where the package was delivered. This may assist you in locating your package.
Hope that helps!
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