Frauded - redirected package

[lwt89]

Wow what a whirlwind.

• No red alerts raised from the sale of my item. "Buyer" did a quick payment using buy it now. No messages exchanged.
• Received an email stating unauthorized purchase of my $1000+ item by supposed "buyer." Ebay has removed listing which I dont think does much as Ive already shipped and lost the item.
• I quickly checked the tracking, and it was redirected from the destination printed on my packging slip to 2 states away!
• I immediately called ebay to ask if they are taking my $. They said no. Fees were also refunded. I thought I was ok until....
• ....Paypal emails me that the "buyer" has opened a dispute with their financial institution of an unauthorized transaction. $1k+ withheld at paypal. Now pending investigation...

How in the world could a package with a destination printed get redirected to some other place 2 states away? How in the world are we as sellers able to protect ourselves? This is madness! Stay safe out there. And for me? *crossing my fingers. Of all the years of ebay buying and selling, this has got to be my story of the century.

[lookng2015]

If it hasn't been delivered file a package intercept and get it sent back to you.

[lwt89]

package is delivered and who knows where that item is now.

[hafoster]

Dont' care where it was delivered.

Unauthorized is the simplest case to win --

You show Proof of Shipment to the  PayPal address!

And it can be physical documentation, like a scrap of paper.

https://www.paypal.com/us/selfhelp/article/what-is-proof-of-shipment-faq313

[*eponymous*]

Easy to do at myusps.com and at fedex.com (regular FedEx, not their poor cousin, the last-mile carrier) with a simple free account (no verification of identity needed other than to verify an email), though fedex written policies say they won't do that without direction from the shipper.  I don't know about UPS.

eBay MBG does not cover redirected packages, and I don't think PayPal does as of summer of 2017...but USPS doesn't call it redirected - just forwarded; and the seller would still lose without tracking showing delivery to the shipping zip code on the paypal payment.

You might want to look into commercial insurance if you normally sell 1K+ items.  On this one, you lost the cost of acquisition plus shipping.  That's a bitter pill and everyone feels bad for you.  Always assess your risk before you list.

[nowthatsjustducky]

No.  The reality is the OP lost the acquisition cost plus shipping plus the $1000, because odds are good that those funds got used when they were available, and had they not been available, they would not have been used.  After all, if the buyer had managed to slip into the OP's house and steal back everything they paid instead of letting their CC company and PayPal do it for them, would you still say they were out only the acquisition cost plus shipping?

The OP was robbed of $1000+.  No mental gymnastics will change that fact.

[slippinjimmy]

Easy win.....

Upload the tracking to the PayPal claim........

Wait, wait some more, wait even longer. These particular claims are a slam dunk to win but they can take a long time to close in your favor.

If payment is eligible for seller protection + proof of shipment to the address provided at payment = WIN!

Nothing unusual about your situation, hijacked eBay account, same password for PayPal, scammer now has access to the legit users credit card who subsequently starts an unauthorized use claim. Scammer has redirected the item to somewhere but that's really completely irrelevant to you.

[nowthatsjustducky]

As another example; let's say a comic and card shop owner sells a baseball card for $1000, a card he bought as a kid for a nickel.  Then the buyer files a chargeback with his bank claiming someone used his CC to buy the card without his authorization.

The store owner does not believe him, so he takes him to court, and with video footage from his store showing the defendant making the purchase, with a receipt showing the defendant's signature; the court finds in favor of the plaintiff.

How much do you think they are going to award him, 5 cents because that was what he initially paid, or $1000, because that was what the buyer agreed to at the time of purchase?  Odds are strongly in favor that the plaintiff would recover the full value of the card, and not just his original 5 cent cost.

And therefore, if the buyer had managed to get away with it, the seller would be out the $1000 and not just his original cost.

[lwt89]

is it the simplest to win? I did provide all proof that was stated.

The reason why im concerned is that ebay (not paypal) in the past has let the buyer win for "item not described" when everything that the buyer wanted but wasnt included was plainly and blatantly stated in the item descrition. Needless to say i was furious.

But this could be a different situation and im hoping thats the case.

And it still boggles my mind how someone could reroute a package midway without it ever reaching my original address.

[thallidguy]

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@lwt89wrote:

is it the simplest to win? I did provide all proof that was stated.

The reason why im concerned is that ebay (not paypal) in the past has let the buyer win for "item not described" when everything that the buyer wanted but wasnt included was plainly and blatantly stated in the item descrition. Needless to say i was furious.

But this could be a different situation and im hoping thats the case.

And it still boggles my mind how someone could reroute a package midway without it ever reaching my original address.

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INR differs from SNAD in that eBay treats SNAD as a he said/she said situation in which it cannot determine who is telling the truth to any real degree of certainty. So it just shrugs its shoulders and figures, "Buyer is unhappy. Something has to be done about that."

With an INR, it treats a tracking scan showing that the package was Delivered as objective evidence, so it can determine what happened with some degree of certainty.

[lwt89]

ill hope this is the case. Package did not make it to the original destination. Someone put a forwarding address probably with usps.

[emerald40]

There was a thread here recently that the major carriers allow for a fee the receipient to redirect a package to a different address.

For some it is legitimate - snowbirds who live 6 months in one city, 6 months in another.

Or people have have recently moved and did change of address cards with the Post Office but did not update ebay.

So it could be OK>

[lwt89]

I dont doubt that redirecting is legit. Just in this case it is fishy.

Hoping that paypal would see that i actually did try to send it to the original address only to have the package redirected which all my evidence clearly points to. Dont want paypal to think that i actually sent it to the redirected address directly. 

I just have a bad taste in my mouth from ebay experience of how they handle buyer/seller relationships. Hoping paypal is much better than that.

[gotta-get-stuff]

You can call PP for some reassurance and to get a pair of live eye on your case.

[casey768]

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@nowthatsjustduckywrote:

No.  The reality is the OP lost the acquisition cost plus shipping plus the $1000, because odds are good that those funds got used when they were available, and had they not been available, they would not have been used.  After all, if the buyer had managed to slip into the OP's house and steal back everything they paid instead of letting their CC company and PayPal do it for them, would you still say they were out only the acquisition cost plus shipping?

The OP was robbed of $1000+.  No mental gymnastics will change that fact.

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you cannot lose both $1000 and the item,she lost the item,

plus shipping