On eBay, it is primarily the buyers who are protected. Sellers are the ones who accept the risk of conducting business in online commerce.
A number of years back, the feedback policy was changed so that sellers could no longer leave poor reports (negative or neutral) on buyers. That was because upset sellers were leaving unfair retaliatory negative feedback on buyers who left them justifiable negs.
It is just bad for business to denigrate one’s buyer in a public shaming.
In addition, a seller who engages in blaming, angry, defensive, and/or name-calling behavior only make themself look bad, and lacking in professionalism. That is no way to handle criticism. Nor is it necessary, or desirable, to leave warnings for other sellers in feedback follow-up comments. That’s because the audience one should be concerned about is the future buyer. Other sellers’ opinions do not affect one’s sales—it is buyer opinion that will matter.
Sadly, the OP’s response to their neg is most unfortunate and ill-advised. It is always better to maintain one’s cool in the face of a critical review, to avoid undermining one’s own credibility in the marketplace.
albertabrightalberta
