Feedback

[oldcavedog]

Neutral and negative feedback should require a specific complaint.  In the last year, I have received neutral feedback two from new members saying “good” and “not too bad” in the comments.  These are not consistent with neutral feedback.  I work hard for good eBay feedback. It is important to my livelihood.  I deserve to know what, if anything, the buyer is unhappy about.

[luckythewinner]

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@oldcavedog wrote:

Neutral and negative feedback should require a specific complaint.  In the last year, I have received neutral feedback two from new members saying “good” and “not too bad” in the comments.  These are not consistent with neutral feedback.  I work hard for good eBay feedback. It is important to my livelihood.  I deserve to know what, if anything, the buyer is unhappy about.

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For 25 years now, eBay has not required a specific complaint and IMHO this makes it pretty clear they do not agree that you "deserve to know" anything. 

[4pawsup*]

Feedback is voluntary and so is what type a buyer chooses to leave you. We all work hard to keep our customers happy. You have to realize there are very unhappy people who for no reason will mess with you to make themselves feel better. You know your doing all you can to keep your customers happy. That has to be enough for you. Keep moving forward and i hope you have a banner selling season.

[chapeau-noir]

"Specific complaint" moves into somewhat subjective territory. One big reason feedback was removed as a metric.

[spark-chaser1]

As others have said, feedback is voluntary as well as subjective. In principle, though, I agree that if feedback is accepted that will affect a seller’s online reputation and can possibly  damage it, it really should be incumbent to have the buyer be more specific and careful with their words. I have also seen many neutrals and negatives that actually are complimentary in nature.  But that red donut of death is what buyers and the algorithm actually see. 

[tobaccocardyahoo]

Most FB is meaningless.

New buyers FB is even more so. Many leave it because they think they should, and there is nothing about most transactions which go well which is meaningful, so they leave a neutral.

Ebay does not treat neutral FB as equivalent to negative which sites like Amazon do.

Feedback continues because no marketplace is willing to risk the negative PR which scrapping it would generate from their sellers. Many of whom have nothing going for them beyond 100% FB, deserved or undeserved.

[chapeau-noir]

I dunno - I was thrilled with a feedback that said THESE ARE THE BEST BOOTS IN THE WORLD!

[annadryl]

A couple of neutrals against 169 positives in the last year doesn't look bad on you, especially if the comment is good and the buyer has very low feedback. You're still at 100%. Feel good knowing that you provide a good service and most of your buyers appreciate that.

Feedback is archaic and only exists because people still fret over it so much.

[tobaccocardyahoo]

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@chapeau-noir wrote:

I dunno - I was thrilled with a feedback that said THESE ARE THE BEST BOOTS IN THE WORLD!

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Nothing wrong with a little ego boost, but does the entire Ebay universe have to see that, or want to see that,

I have some very clever buyers who leave some very entertaining FB. Not always understood by anyone other than ME.

[maxine*j]

Feedback is voluntary.  Feedback is subjective. 

"Not too bad" strikes me as neutral:  The buyer was not so dissatisfied with the transaction as to leave a negative, but something about the transaction was not entirely pleasing.

The wording of the other neutral strikes me as a negative, and you should be happy it wasn't one:  "Delivery is too long and yet costly."  (Your reply to it puzzles me, by the way.  You said:  "I am not responsible for shipping cost or time."  If you aren't responsible, who is?)

Anyhow, the neutrals don't affect your percentage, most buyers don't worry about them, and feedback as a whole is becoming less and less relevant.

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[dhbookds]

Have you asked the buyers? 

[buyselljack2016]

Hey, does anyone remember the poster (think they started a thread) that stated no seller would get a "positive" from them unless the seller went above and beyond, such a giving them a free gift. There was other nonsense as well that would qualify the seller to get a positive. Don't remember what that was.

If I remember correctly, those that did not excel got a neutral, as they only qualified for "average" feedback. I could almost hear all the mouse clicks getting sellers to where a copy and paste increased their list of buddies. Copy and paste as avoiding a typo was a must.