Feedback

[shellmailitems]

Feedback is such a waste.  I've decided to stop sending feedback until I receive positive feedback. I'm not boosting anymore buyers accts when they don't have the common courtesy to do the same.  The reason is 5 out of 10 buyers who have 100% feedback and buy on a regular basis refuse to send feedback to the seller regardless of the level of communication, quality of item, super fast shipping or 5 star feedback you leave for them.  If you send them a friendly reminder after a few weeks they ignore it.  I've seen other sellers who post in their description that positive feedback will be offered in return for positive feedback. I won't post that in my listing but from today forward I will not send feedback unless it is received. What are your thoughts about that and how many of you sellers out there have this same issue and how do you handle it. I take it personally. I strive to make sure everything I send it as described and quality.  I also don't appreciate a buyer sending an offer that I cannot accept and they buy it anyway and send negative feedback yet wont return the item for a full refund, and e-Bay allows that to happen, or a buyer says 2 weeks after getting their item that it was missing a button when the button was clearly visible in all photos provided and they are allowed to leave negative feedback and affect my rating.  Tell me what you think??

[d2thydoc]

As a seller, how do you change feedback left for buyer? Any suggestions?

[*help_no_brakes*]

" Any suggestions?"

Yes...learn the feedback policy.

Never seen so many false positives left for buyers...smh

[the*dog*ate*my*tablecloth]

I'd suggest calling Ebay but if you really have given a lot of false positives you would be the poster child for selling violation suspension.

Regardless, if your dashboard looks as bad as your feedback I would suspect you don't have long to worry about it.

[rei-npkrlma]

311revolution said -
"One way street is never good on fair trade."

Totally takes the "Fair" out of "fair trade", doesn't it.

[ldmchichis]

Feedback on junk items is a waste of time EBay should boot bad sellers some have over 100 negative feedback but EBay just wants money they don’t care if we get what was ordered and there is no way of telling them some items listed as used are broke I tried but no way. Guess it a closed door environment

[best_vintage_photos]

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@div_style wrote:

Mine is 62%.  I think it depends on the categories.  Collectibles buyers seem to leave more FB than in some other categories.

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So true. Currently 78% of my trading partners give me feedback, and the vast majority of my stuff is listed in the collectibles categories.

[best_vintage_photos]

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@chrysylys wrote:

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@mikedybus wrote:

In my opinion Ebay should automatically add generic positive feedback for any transaction not disputed after a realistic waiting period.

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In my opinion, people should understand the word 'voluntary'.

However, I also feel they should eliminate the current system and implement one that automatically updates a seller profile page with completed sales, on-time shipments, late shipments, seller initiated cancellations, returns, complaints filed, complaints resolved and unresolved, etc.

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That is a great idea. Leaving lots of manual feedback can be a tedious task. I always liked feedback. I was always quick to give it. I was always happy to receive it, and have always received a much higher than average percentage of feedback from my trading partners with every account ever used here.

But 'old school' feedback is becoming less and less meaningful. Many high volume sellers use automation to generate random positive comments that may or may not be relevant to the specific transaction. And other sellers, myself included, who occassionally simply leave one of those often used worn out comments created by others many years ago.

Perhaps some day the old feedback system will be viewed as obsolete, and replaced with a new system - one where each seller has a 'score card' page where all the stats that you mentioned would be viewable, maintained and updated objectively by eBay.

[thatsallfolks]

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@ldmchichis wrote:
Feedback on junk items is a waste of time EBay should boot bad sellers some have over 100 negative feedback but EBay just wants money they don’t care if we get what was ordered and there is no way of telling them some items listed as used are broke I tried but no way. Guess it a closed door environment

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How many positives do they have? Do you know how percentages work?

[d-k_treasures]

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@chrysylys wrote:

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@mikedybus wrote:

In my opinion Ebay should automatically add generic positive feedback for any transaction not disputed after a realistic waiting period.

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In my opinion, people should understand the word 'voluntary'.

However, I also feel they should eliminate the current system and implement one that automatically updates a seller profile page with completed sales, on-time shipments, late shipments, seller initiated cancellations, returns, complaints filed, complaints resolved and unresolved, etc.

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Which should also apply to the buyer - completed sales, buyer initiated cancellations, bid retractions, returns, complaints, etc.

[the*dog*ate*my*tablecloth]

Yeah they're not going to do anything to run off buyers. Fairness does not apply in a merchant customer relationship. This is not a trading site anymore.

Besideswhich as we're fond of saying you rarely see your buyers coming. So doing that would tee off a bunch of buyers for no good reason. Maybe you want to send buyers off the site, many other sellers don't.

[d-k_treasures]

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@the*dog*ate*my*tablecloth wrote:

Yeah they're not going to do anything to run off buyers. Fairness does not apply in a merchant customer relationship. This is not a trading site anymore.

Besideswhich as we're fond of saying you rarely see your buyers coming. So doing that would tee off a bunch of buyers for no good reason. Maybe you want to send buyers off the site, many other sellers don't.

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I don't want buyers to leave either, but if maybe just the discussion of something like that will stop even one seller from getting nailed, I'm still for it.

Of course, we would have so many less problem threads on this board if ebay would just stop trying to suck in new sellers of iphones and other such items ............ 

At the VERY LEAST, get rid of the List it, Ship it, Get paid ........ of course, it's only been a few times that ebay has done even the very least they could do to stop anything like this.

[planet_x_rider]

I'm in your exact same position, from the buyers side.  I've stopped leaving feedback for sellers until they leave me feedback.  It's becoming a Mexican standoff.

I've been buying here for 20 years now and I appreciate feedback upon payment since that completes my obligation.  They'll get theirs in return as soon as the product is delivered.  50% of sellers now forget of just don't bother. 

[thatsallfolks]

“I appreciate feedback upon payment since that completes my obligation. ”

Wrong. Unless you think the seller completes his obligation when he mails the package.

[castlemagicmemories]

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@planet_x_rider wrote:

I'm in your exact same position, from the buyers side.  I've stopped leaving feedback for sellers until they leave me feedback.  It's becoming a Mexican standoff.

I've been buying here for 20 years now and I appreciate feedback upon payment since that completes my obligation.  They'll get theirs in return as soon as the product is delivered.  50% of sellers now forget of just don't bother. 

I am truly surprised that you have been here twenty years and expect feedback upon paying, because the norm was always, the buyer posts upon receiving the item, the seller responds.  Many still post this way today.   Ebay only changed their stance on this ten years ago in 2008; some sellers were posting abusive, hostile feedback in response to a buyer's honest neg, and buyers were leaving, so Ebay changed the policy.

Many feel you will get your feedeback when you indicate through feedback that you are satisfied.  

Paying does not complete your obligation, although many seem to think it does.  Most of the bad behavior a buyer can display will occur after paying, hence why some sellers wait.  They cannot post a neg about that behavior, but they can wait to be sure that glowing thank you is truly deserved, and you did not threaten bad feedback for a partial or full refund, file a false SNAD to get the seller to pay your return shipping, cancel after buying or winning, send back a rock instead of the item you were supposed to return, or rush to post a negative without contacting the seller with any issues, as Ebay suggests you do.  I understand that contacting the seller may not help, but you try and can open a case if things are not resolved.  

For the same reason buyers don't post feedback before receiving the item, sellers may choose to wait until the buyer posts, rather than give a false positive to someone who truly does not deserve it.

Your 50% of sellers may not be forgetting.  They may be not bothering because they feel feedback is a one way street.  Or they may not post because you haven't.

Many times a seller will reciprocate if you leave feedback.

You can apply your rationale that the buyer leaves feedback when the item is received to sellers waiting to post after you receive it.  Logical progression.  You don't post feedback when the seller ships, they don't post when you pay.  

It's voluntary; post or don't post is everyone's right.  

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[castlemagicmemories]

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@planet_x_rider wrote:

I'm in your exact same position, from the buyers side.  I've stopped leaving feedback for sellers until they leave me feedback.  It's becoming a Mexican standoff.

I've been buying here for 20 years now and I appreciate feedback upon payment since that completes my obligation.  They'll get theirs in return as soon as the product is delivered.  50% of sellers now forget of just don't bother. 

I am truly surprised that you have been here twenty years and expect feedback upon paying, because the norm was always, the buyer posts upon receiving the item, the seller responds.  Many still post this way today.   Ebay only changed their stance on this ten years ago in 2008; some sellers were posting abusive, hostile feedback in response to a buyer's honest neg, and buyers were leaving, so Ebay changed the policy.

Many feel you will get yours when you indicate through feedback that you are satisfied.  

Paying does not complete your obligation, although many seem to think it does.  Most of the bad behavior a buyer can display will occur after paying, hence why some sellers wait.  They cannot post a neg about that behavior, but they can wait to be sure that glowing thank you is truly deserved, and you did not threaten bad feedback for a partial or full refund, file a false SNAD to get the seller to pay your return shipping, cancel after buying or winning, send back a rock instead of the item you were supposed to return.  

For the same reason buyers don't post feedback before receiving the item, sellers may choose to wait until the buyer posts, rather than give a false positive to someone who truly does not deserve it.

Your 50% of sellers may not be forgetting.  They may be not bothering because they feel feedback is a one way street.  Or they may not post because you haven't.

Many times a seller will reciprocate if you leave feedback.

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