Feedback should be abolished

[meme6253]

The feedback system should be abolished, It is an unfair one-sided system that does not accurately portray the customer side, We have 2 choices, we either have to send a positive feedback for every customer no matter the circumstance, or leave no feedback at all, I just got a neutral from a fellow seller, that i all way's ask customers to contact me prior to leaving any feedback if there is any problem, & i think that is a courtesy that should all way's take place, You don't contact then you cannot leave feedback, I state in my store that all my items come from a smoke & pet free home & that is the truth!, Period!, so this wonderful seller/buyer blames me for odor that i had nothing to do with, without ever contacting me, Sellers know how important feedback can be & how hard it can be to maintain, If they have an issue they should extend the courtesy of contacting you., I know it's just a neutral but this type of thing infuriates me!

[kensgiftshop]

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@turtles-trading-post wrote:

I believe there is a limit that a buyer cannot submit negative feedback for a period of time... I seem to remember 5 days...  especially since many are inclined to post a negative for "Did Not Receive" the next day.

What we need is a Negative / Neutral process that forces the buyer to first message the seller.  The seller has time to respond (think the "Did Not Receive" process) to make it right.  Less than Positive feedback should be a last resort.

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I think if the seller is a TRS, you can't give negative feedback for 7 days.

[fashunu4eeuh]

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@meme6253 wrote:

I completely disagree with your assessment, I requested a feedback revision, I don't see how it can be counter productive for a customer to contact you if they have an issue, It is not a fear based action nor is it anticipating an issue, Many things can go wrong with a delivery beyond the sellers control & if there is an issue , Then yes customers should have the courtesy of letting you know prior to leaving any feedback, If it is something you can correct or offer to satisfy the customer than you should be allowed to do that before receiving feedback, so i couldn't disagree with you more.

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hi @meme6253 sorry, i may not have expressed myself well—you misunderstand me—i am saying it is entirely counter -productive for a buyer NOT to reach out to the seller if an issue arises. But that i do not think it a good idea mentioning in a listing for a buyer to contact a seller prior to leaving negative or neutral feedback.

[chevymontecarlo88]

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@adamcartwright wrote:

@chevymontecarlo88 

That would be fine. I would also like a star rating for packaging. I don't want to give a negative or neutral for bad packaging alone, but I would give a less than 5-star rating for that metric.

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As much as i despise terrible packing, I do think it would be important to keep the customer from having the ability to manipulate the feedback/metrics in anyway. If it does not arrive intact, it would be able to be returned, and the metric would show a defect. eBay has given buyers the control (much) over the sales with the MBG and it would be nice if sellers could control (some) their own metrics/feedback. eBay could push followers as a way for buyers to "Like" sellers and reward them for the good metrics. 

[powell-collectibles]

You have posted before about customers, complaining of smoke odor with your product. Even about some positive feedback that mentions the smell of smoke. I’d say that most of us – the vast majority – have never received one complaint about smoke odor. You have many. I don’t want to say do the math, but…

[inhawaii]

You received a neutral feedback that you don't like, now you think feedback should be abolished.  Understandable.

[12345jamesstamps]

Realistically, a seller can have hundreds of negative feedbacks and still be a Top Rated Seller...LOL.

I see a lot of sellers with that many negative feedbacks in my category in a month.

A buyer should always notify the seller first before a problem OR even opening a claim to a the item in question.

But alas, we have all types of buyers these days.

The feedback system is so broken...but eBay doesn't really make any extra profits from feedbacks as oppose to promoting and such that creates a profit.

And with artificial intelligence now and with customer service you are better off talking to the wall for help.

[lakefor94]

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@powell-collectibles wrote:

You have posted before about customers, complaining of smoke odor with your product. Even about some positive feedback that mentions the smell of smoke. I’d say that most of us – the vast majority – have never received one complaint about smoke odor. You have many. I don’t want to say do the math, but…

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When you pull up 200 feedbacks at a time and search for smell, odor and smoke, the feedbacks are riddled with comments about all three. 

The OP has been aware of this issue for a long time according to buyers feedback over the years......

[meme6253]

And you read into things way more than you should, Read everything, or did you bother too, It must be a postal worker end of story.

[meme6253]

That i agree with!

[meme6253]

It must be a postal worker, evidently you choose to call me a liar, I do not appreciate that one bit!, So keep your bogus remarks to yourself

[meme6253]

That's part of my point, I was not even given the opportunity to tell them to return it for a refund.

[meme6253]

Exactly we should be given notice & time to respond before any feedback unless positive is left

[meme6253]

Thanks for clearing some of that up.

[lakefor94]

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@meme6253 wrote:

It must be a postal worker, evidently you choose to call me a liar, I do not appreciate that one bit!, So keep your bogus remarks to yourself

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Nobody called you anything. You are forgetting that anyone can see the feedbacks. All of them. The long documented history over the years tells the tale. You sell a lot of items with oders according to your buyers. 

[inhawaii]

"I'm not sure how that happened. I don't smoke and your item comes from a smoke-free home.  I strive for 100% customer satisfactiion. Please return the item for a full refund."