It appears there is a lot you don't understand. I have no idea if I "couldn't" get that neg removed because I didn't try to. I was THRILLED to get it, after being at 100% positive for several weeks, and suffering the effects of that awful number. -The effects being buyers trying to extort me for partial refunds. The kind of buyers who do that purposely target 100% sellers, because they think they'll do anything to keep that number, and unfortunately that is often true (as we've seen in years of posts here).
That buyer of mine^ tried, failed, and negged me, much to my delight because it enabled me to warn people like that to move on, find some easier target than me. And happily, that warning will stay on my profile for a full year.
I don't know what you consider "stellar" but you and I both have only one negative, and both have positive percents over 97, which I believe anyone would consider an "A+" grade.
That said, even your high score is not going to be of much help to make sales, if you keep your feedback private like that. People looking at your items cannot see all the nice things people had to say about you, nor see that your only neg was from a weirdo who seems to understand photographs about as well as a toddler, or maybe a dog. If buyers could see that, they would know it wasn't some terrible thing you did. Instead it is a mystery, and people's imaginations tend to run wild.
But do whatever you want. Just know that if you come here asking for help and purposely obscure facts that make you look like less of a victim, we'll figure it out.
