mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@tellmemama wrote:
@mam98031 wrote:
@holsteinatlanta wrote:Back to this. I figured if the guy really wanted a refund he would complain to Paypal and they would tell him to send it back and they would refund him. I decided to act first. I told him to pay return shipping, send it back and revise the feedback and I would give him a refund.
Couple of issues again.
He sent it signature confirmation from UK. I haven't had time to get to the post office between 9-5
He sent me a nasty email today saying 'I shipped it now refund me'
I sent him a revise FB request just now and said 'you first'
By his attitude I see me refunding and him declining the revision
What if I don't sign for and pick it up? It wasn't an ebay or pp return
What if I sign the DC and items are missing and I do not give a full refund?
What do you mean it wasn't an Ebay or PP return? Do you mean there was no formal request for return filed?
That is too bad because if the buyer had of filed a request for return in Ebay and they chose Changed my Mind, you could have declined the return because you have No Return Policy. That is the only kind of return you can decline. Buyer's Remorse. Then all of this could have been avoided.
BTW, what you did with saying if they would return the item AND revise the FB, then you'd refund. That is a no no in Ebay. Don't do that one again. You may end up with a buyer that would report you for the behavior.
Is it worth the risk of not accepting the return for the buyer to then file a PP claim? Why not just get things over with and be done with them.
According to the OP there was a case opened and declined for remorse:
Buyer bought item with global shipping, requested return my listings say 'no returns' reason given was 'changed mind'. I declined the return...
Now it sounds like the buyer has taken it upon himself to send it back rather than claim SNAD (which may not have been possible since a remorse request was already opened and closed). I'm not sure how I would proceed but I don't know if you can refuse delivery without there being some kind of repercussions, MBG or not.
That said, once a neg is left helping this kind of buyer is not my top priority...
Thank you for reminding me of this. I knew that, but forgot about it when I posted. I appreciate you bringing this up and correcting my post.
Buyer's can't open a second Return request. It is one and done on Ebay.
In that case, I wouldn't sign for the package and just let it go back.
If the buyer files in PP, they will need to have the item to return it. I would take that gamble. But that is just me. Each of us have to decide for ourselves what would work best.
@holsteinatlanta wrote:"Buyers can't open a second Return request. It is one and done on Ebay.
In that case, I wouldn't sign for the package and just let it go back.
If the buyer files in PP, they will need to have the item to return it. I would take that gamble. But that is just me. Each of us have to decide for ourselves what would work best."
This is where I am. A second return after I declined him.
Are you saying that after you declined the Buyer Remorse return the buyer filed in Ebay, that Ebay allowed them to open up another request for return?
@ajw2203 wrote:" Are you saying that after you declined the Buyer Remorse return the buyer filed in Ebay, that Ebay allowed them to open up another request for return?"
No, ebay told him too bad after I declined return. Now I accepted his offer to take it back for FB revision (another FB extortion after the fact) but he wants refund first b4 revising and I think he won't revise either way. Kind of crazy, it's just spite on his end and he is going to lose about $200
Are you the OP? The previous post was a bit unclear, so I thought I should ask. That is what I thought.
It is the acceptance of this return without a request for return in place that is cause for pause.
While your buyer was completely wrong when they tried to bully you to accept the return for buyer's remorse and then hit your FB because you wouldn't bend to their will.
You were also wrong in trying to hold the refund hostage and not sign for the package when the buyer did mail back the item per your agreement because you wanted them to adjust their FB first. Ebay doesn't want sellers doing that. And it can get you into trouble with Ebay.
At this point, if it were me, I'd cut my losses and just live with the FB. I wouldn't sign for the package or talk to the buyer anymore about revising their FB. Just let the package go back to the buyer and be done with it. This became such a big mess because you were trying to get your FB fixed. I do understand that. None of us likes neg FB.
@ajw2203 wrote:**bleep**, wrote with wrong browser.
I am not purposely not signing, I just can't get to the PO 9-5
I would not go and sign for it unless you intend on refunding the buyer even if the buyer doesn't revise the FB.
Besides, since you have already sent them the FB revision form, I believe it will time out before the 5th. They have a short shelf life and you can't send another one on the same transaction.
Was this an expensive purchase? I as because I can't imagine why the buyer would send this with a signature required. I'd be concerned that the package doesn't contain the items you sold to them. I just find it odd that they required a signature unless they thought it somehow would protect them if you were to say they didn't return what they purchased.
So if you have no intention of refunding this buyer if they don't fix the FB first. I would not go and pick up the package. Just let it return to the buyer.
