We have for the first time received two poor feed back items.
The first was neutral and it was left by a buyer who on his way to collect from us misread his Sat Nav and took a wrong turn. He then on reversing out of the turn caused his trailer to collide with his car.
I asked E bay to remove this feed back and I was told they would not do this as the buyer has a poor buying experience.
The second was today and it was negative feed back.
In this case the buyer was again collecting the item and had pressed buy on the system. He then asked me to lower the selling price by the value of the selling fees and sell the item off the E bay system for cash which I refused to do. He then made a request to cancel the sale to which we agreed. He then went on to leave negative feed back.
I have again asked E bay to remove that feed back but again they have refused.
If I had done as the buyer requested he would have left positive feed back and my site would have looked better but E bay would not have been paid.
Please comment as I must be missing something about e bay.
