06-18-2019 03:32 PM
Check your invoices. Fedex changes what you should’ve paid to a higher amount on you invoice...ALMOST ALWAYS. They are thieves! I just checked my May invoice and what was originally $14.50 they changed it to $22 and lied about the weight. I sold a brass bell and my listing even stated the bell weighted 6 lbs in my listing. My shipping weight was 7.5 lbs which would make sense...FedEx changed the weight to 12 lbs.. I must have packed with bricks. I called eBay and they said they have had many complaints about this. DO NOT USE FEDEX!!!!
06-18-2019 04:51 PM
@mjg45 wrote:Check your invoices. Fedex changes what you should’ve paid to a higher amount on you invoice...ALMOST ALWAYS. They are thieves! I just checked my May invoice and what was originally $14.50 they changed it to $22 and lied about the weight. I sold a brass bell and my listing even stated the bell weighted 6 lbs in my listing. My shipping weight was 7.5 lbs which would make sense...FedEx changed the weight to 12 lbs.. I must have packed with bricks. I called eBay and they said they have had many complaints about this. DO NOT USE FEDEX!!!!
I stopped using Fedex for that exact reason, I never know for sure what I'm going to pay but it's always higher and often quite a bit higher, on occasion even double and sometimes 3 times more...
06-18-2019 05:09 PM
I used Fedex one time a few years back because it was cheaper then UPS.
I paid for the label when I bought it and thought all was good, until I got the next months invoice from Ebay.
There was another charge for almost the same amount I had already paid for the label.
When I called to find out why I was charged more, I was told, the amount I paid when I bought the label was just an estimate and they bill you the rest on your monthly invoice.
06-18-2019 05:16 PM
@mjg45 wrote:Check your invoices. Fedex changes what you should’ve paid to a higher amount on you invoice...ALMOST ALWAYS. They are thieves! I just checked my May invoice and what was originally $14.50 they changed it to $22 and lied about the weight. I sold a brass bell and my listing even stated the bell weighted 6 lbs in my listing. My shipping weight was 7.5 lbs which would make sense...FedEx changed the weight to 12 lbs.. I must have packed with bricks. I called eBay and they said they have had many complaints about this. DO NOT USE FEDEX!!!!
First off the listing says you ship via Parcel Select?
Did you account for Dimension Weight? pretty sure a bell of that size would be subject to Dim Weuight charges just as Parcel Select will be as of next week.
If you want a "better" FedEx experience, you should open your own account instead of piggybacking on eBay's.
That said, I've also had unpleasant experiences with FedEx.
06-18-2019 05:21 PM
@mjg45 wrote:Check your invoices. Fedex changes what you should’ve paid to a higher amount on you invoice...ALMOST ALWAYS. They are thieves! I just checked my May invoice and what was originally $14.50 they changed it to $22 and lied about the weight. I sold a brass bell and my listing even stated the bell weighted 6 lbs in my listing. My shipping weight was 7.5 lbs which would make sense...FedEx changed the weight to 12 lbs.. I must have packed with bricks. I called eBay and they said they have had many complaints about this. DO NOT USE FEDEX!!!!
When you purchased the label, did you report the dimensions correctly?
That bell is a 12" bell that is 8" high, and if you packed it in a 13x13x10 box, then the FedEx dimensional weight is 13 pounds. You pay for the higher of actual weight or dimensional weight, so that would explain why you are being charged more "weight".
06-19-2019 01:49 AM - edited 06-19-2019 01:52 AM
But "Fraud", "scam", "ripoff"? Stupid facts.
Dim weight for 13x13x10 using eBay FedEx labels would be 11 lbs. (eBay uses a FedEx 166 divisor, not the standard 139) 14x14x10 would clock in at 12 lbs dim weight.
06-19-2019 02:41 AM
If FedEx is using the dimensional weights, you still should be shown the amount that corresponds with that, correct?? I mean, when you purchase the label it should be showing you the amount they will be charging, based on their dimensional factors? Egads!! I guess I better check my invoices!
-Dippitydoo
06-19-2019 03:52 AM - edited 06-19-2019 03:55 AM
Yes, the eBay label flow or the FedEx.com label flow will show the correct rates based on input dimensions and weights, and both will show a "base rate" in transportation cost breakdowns that can be reverse engineered to determine what billable weight was used to calculate the charges.
That's how I determine the eBay FedEx dimensional weight divisors in use in my various posts.
Run a mockup or real FedEx label creation, expand the transportation cost in classic label flow (new label flow transportation cost is useless as it included the variable eBay discount), note the base rate, determine the zone (usually USPS.com zone calculator is correct for FedEx zones also - but not always), go to the FedEx Service Guide, match the base rate and zone to a weight in the chart, and you then know what weight FedEx based the charges on.
Then take that weight, divide it by the pkg LxWxH, and out pops a possible dimensional weight divisor. Drop the weight to 0.01 lb above the next lowest pound weight and repeat. That gives the range of possible divisors (because dim weight are rounded up to whole pounds for lookup).
ie: If FedEx chart says weight is 14 lbs and package is 14x14x11, then we calculate for 13.01 lbs (since that rounds up to 14lbs for calc purposes): DWD=14x14x11/13.01=165.72=166
Anyway, the only possible assumption here is that OP didn't enter the correct dimensions in the label flow (assuming they didn't matter?). Without knowing the zone and actual box size there's no way to nail it down any more, but I'm pretty sure that's how it played out.
Based on looking at the listing and what orangehound guessed/discerned, the box couldn't have been any smaller than 12x12x8 which would have shipped at actual weight (8lb) as it's greater than dim weight, but that's jamming the bell into the box with no padding at all. A 14x14x10 box would provide 1 inch all around, is a very standard available size, and a dim weight of 12 lbs which matches what OP said FedEx claimed. However, the $22 charge only correlates if a Zone 8 shipment (unless the numbers quoted in the OP include extra insurance, sig conf, or buyer's address was rural and incurred a Delivery Area surcharge.
The basic TLDNR is that yes, FedEx dim weight (and almost every surcharge) will automatically be calculated given the correct inputs.
>>I guess I better check my invoices!
Nothing to panic about unless OP provides info that demonstrates this was not user error as a result of GIGO.
(and I just did some testing that shows at least the classic label flow behaving as expected and correctly calculating rates based on dimensional weight)
06-19-2019 06:59 AM
Create your own Fedex account.
I was getting ridiculous oversize fees on a large item I sell regularly that were not in quote and dimensions did not trigger oversize through calculator.
Called ebay they said "Fedex won't budge", lol
I ship the exact same item through my account, even took one to the local Fedex and paid CC and have not been once charged OS fee.
Ebay says it's Fedex, but I am not Fedex customer, I am paying ebay.
It would be like a general contractor telling me I have to go after the window company because the ones he installed are defective, NO, I paid you for the job. Anyway somebody is gouging on the Fedex shipping and if I had to guess it isn't always Fedex.
06-19-2019 02:03 PM
06-19-2019 02:09 PM
06-19-2019 02:20 PM
06-19-2019 04:31 PM
06-19-2019 04:34 PM
06-19-2019 05:29 PM
@mjg45 wrote:
You don’t get it! If you put in the exact wt. and dimensions which I did, you should get the shipping price quoted, or at least, somewhere close. If I did to eBay buyers what Fedex does I would get kicked off eBay. I could just see putting $10 shipping when selling an item then taking an extra $7 out of their PayPal acct. They are ripoffs, can you say class action.
A class action sounds like the right path if this is true.