FEEDBACK

[tukin1915]

Hello. Why i can't leave a FEEDBACK to a buyer who left negative feedback  ???? 

[downunder-61]

Sellers have not been able to leave negative feedback for buyers since 2008.

You can leave a response to the feedback, but make sure it is calm and factual.

JFY do not be tempted to leave a positive with a negative comment as your account can be dinged for doing that if the buyer reports it.

[this*old*attic]

Because too many sellers had shoddy service or products, and then revenge negged their buyers when they received perfectly deserved negs.

Hmmmmmmm. 🤔

[mtgraves7984]

You can leave feedback for your buyers. It can't be negative, though. You can also request a feedback revision (if you've been left a negative) from your buyer.

[buyselljack2016]

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@downunder-61 wrote:

Sellers have not been able to leave negative feedback for buyers since 2008.

You can leave a response to the feedback, but make sure it is calm and factual.

JFY do not be tempted to leave a positive with a negative comment as your account can be dinged for doing that if the buyer reports it.

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OP left a reply😊

[downunder-61]

Mmmmmm

[gracieallen01]

Because ebay doesn't want buyers to be offended or have their feeling hurt.  Buyers might then not shop ebay.

[coolections]

Because buyers do not sell something. Feedback is for sellers. Buyers feedback is nothing more than a "thank you" for being a customer.

[chapeau-noir]

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@this*old*attic wrote:

Because too many sellers had shoddy service or products, and then revenge negged their buyers when they received perfectly deserved negs.

Hmmmmmmm. 🤔

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It was a general policy to woo more buyers - very few sites allow sellers to neg buyers.

[taferg1778]

if you have negative feedback it must be the seller's fault, the buyer is the one paying so ebay has their own consumer protection laws to retain customers

[inhawaii]

A couple of comments.

1) If a buyer wants to return the item because of 2 blue dots (not as described),

it's YOU who has to pay the return shipping, not them.

If he had filed a case with ebay, ebay would have made YOU pay the return shipping.

2) You totally messed up on your reply.

The buyer mentions you offered a refund (makes you look good).

Then you counter back saying "no i didn't" (makes you look bad). Why would you do that?

Wouldn't this make you look a whole lot better to future buyers...

"Sorry you were unhappy with your item. Please send it back for a full refund including shipping." 

[downunder-61]

Yeah, I really thought my calm and factual advice might be lost somewhere in translation. Shuddered when I read the reply.