I had listed a Samsung Tablet for sale which was sealed in retail pack. It was given out as a prize. The buyer purchased the device and received it. Complained that the device was not working. Assuming DOA [It is acceptable that the device could be]
However upon return the device turned on straight away with no issues at all.
On contacting the buyer, the conversation was steered into saying that the device turned on after 2 hours of being hung and raised a dispute which eBay tunred in Buyers favour saying it is a Brand New device and should come with warranty.
I had listed the item with no returns. I ended up paying for 2 x postage and ended up with an open working device.
How I see it
They simply opened and had a change of mind and reported the issue as a fault.
On top of this when I complained to ebay saying that I need to a get a refund on my plus membership they cancelled it and no refunds.
After chats and chats all I get is no options to escalate this issue.
This is absolutely poor cutsomer service and hard to believe that there is no way to escalate a concern.
I have been on ebay since 2007 as a buyer and seller [not a business] and have above standard rating.
Ebay charges 12% commission from sellers not the buyers and still blindly takes decision in favour of the buyer.
